Senior Service Delivery Manager

4 weeks ago

Sheffield UK, South Yorkshire, United Kingdom Cyan Exec Full time

A career defining opportunity for an experienced Senior Manager, Service Delivery - Financial Services

Vendor/ systems integration background highly desirable, managing services for a portfolio of financial services clients

Sheffield or London based - hybrid 3 days per week. If London based, must be prepared to travel to Sheffield weekly/as required

c£90 - 110,000 depending on experience + bonus + full comprehensive benefits


This is a career defining opportunity for an experience Senior Manager, Service Delivery to join company with a longstanding history providing the UK Financial Service Sector with software & managed services, now aiming to enhance its focus on customer success management. This role is crucial for shifting the team's focus from past performance to future growth and improvement in customer success and services.


You will lead a team of c50, so will need strong leadership skills, and will be responsible for developing standardised processes to drive improvement of key metrics and insights, ensuring a best-in-class approach. A strong customer advocate, the key to success will be a future-focused mindset and driving strategic improvements in service delivery.


The ideal candidate will have proven experience leading teams in the service delivery value chain, with a high preference towards someone working in the vendor space, delivering services to a portfolio of financial services customers.


The service management function needs revitalisation, and this is a truly exceptional opportunity to join a trusted, dominant supplier in the UK FS market, and shape service management and set standards for the UK business, potentially expanding into European or global roles.

This is a superb opportunity for someone looking to make a meaningful impact in a stable yet dynamic environment, where you will provide strategic oversight, deputisation and natural succession.


Key Responsibilities:


Team Leadership and Development:

  • Lead, coach, and develop a diverse function of c.50FTE across Service Managers and collaborators, driving high performance and operational excellence.
  • Organise the team to ensure continuity of service throughout the year.
  • Prepare the team for future demands, including recruitment and skill development as necessary.
  • Drive team performance through effective resource management and conflict resolution.


Client Relationship and Service Quality:

  • Drive standards and best practices in client delivery, ensuring high levels of service quality and customer satisfaction.
  • Represent the service line strategy and goals to clients and within the organisation.
  • Ensure commitments and service quality are maintained and reported accurately.
  • Implement and manage Operational Level Agreements (OLAs) and Quality of Service (QoS) internally.


Operational Excellence and Compliance:

  • Ensure business continuity, compliance, and process security in collaboration with the Security Officer and ISO.
  • Address critical incidents and escalate as needed.


Financial and Vendor Management:

  • Responsible for budget delivery in your remit, ensuring sufficient resources and skills are accounted for
  • Reporting financial performance for service line activities, including account closing, forecasts, and budget.
  • Identify and implement cost optimizations.
  • Working with Financial Control and Business Support functions, oversee relevant contracts with suppliers, improving profitability and efficiency.


Continuous Improvement and Development:

  • Foster a culture of continuous improvement within the team.
  • Define guidelines for improvement plans and maintain the continuous improvement register for your area.
  • Participate in the identification and development of value-creating services.
  • Lead the team in the development of the business with existing clients and supervise presales activities.


Key Performance Indicators (KPIs) you'll be measured against:

  • Service Level Agreement (SLA) compliance
  • Customer satisfaction scores
  • Efficiency and cost reduction metrics
  • Team performance and development
  • Financial performance against budget


Qualifications:

  • Minimum of 5 years of experience in service delivery management or a related role in the Financial Services Sector.
  • Strong preference given to someone from a vendor/ systems integration background.
  • Proven experience in managing cross-functional teams and driving service improvements.
  • Strong knowledge of ITIL practices, cloud services, and service delivery frameworks.
  • Excellent communication, leadership, and problem-solving skills.
  • Ability to manage multiple priorities and work under pressure.


Preferred Qualifications:

  • Experience with AWS and cloud service management.
  • Certification in ITIL, PMP, or relevant project management methodologies.
  • Strong understanding of compliance and security standards in IT services.


New employees will be required to pass a confidential consumer credit check and DBS check. This is a straightforward credit check for CCJ’s, bankruptcy and a criminal record check.


We are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences. All of our positions are open to people with disabilities.

  • Service Manager

    2 weeks ago

    Sheffield, UK, South Yorkshire, United Kingdom ECR Global Full time

    Service Manager - Based in Sheffield 3 days a week on site, 2 days from home - up to £65k base plus packageMy client is one of the largest household brands in the UK. They are currently seeking a strong service manager to help support the delivery of all existing and new IT services.Key accountabilities include:Manage the day to day delivery of IT Services...

  • Service Manager

    4 days ago

    Sheffield, UK, South Yorkshire, United Kingdom ECR Global Full time

    Service Manager - Based in Sheffield 3 days a week on site, 2 days from home - up to £65k base plus excellent packageMy client is one of the largest household brands in the UK. They are currently seeking a strong service manager to help support the delivery of all existing and new IT services.Key accountabilities include:Manage the day to day delivery of IT...

  • Information Technology Service Delivery Manager

    2 months ago

    Sheffield, UK, South Yorkshire, United Kingdom SPG Resourcing Full time

    SPG Resourcing are currently recruiting for one of our Sheffield based clients, who are looking at hiring a new IT Service Delivery Manager due to a promotion within the team. The IT Service Delivery Manager will be responsible for the Customer Contact Centre, that supports a variety of customer support matters. Take ownership of setting the direction for...

  • Head of Service Management

    1 day ago

    Sheffield, UK, South Yorkshire, United Kingdom Cyan Exec Full time

    A career defining opportunity for an experienced Senior Manager, Service Delivery.Vendor/ systems integration background highly desirable, managing services for a portfolio of financial services clients.Sheffield based (central) - hybrid 3 days per week. c£90 - 110,000 depending on experience + bonus + full comprehensive benefitsThis is a career defining...

  • Senior Account Manager

    2 months ago

    Sheffield, UK, South Yorkshire, United Kingdom Devonshire Full time

    As Senior Account Manager for this Global Omni-Channel solutions provider, you will lead the warehousing and distribution service line of one of the largest client account. You will act as the service delivery interface between the in-house client service and operational teams and the Client, to provide operational insight and problem solving through...

  • Senior Portfolio Manager

    2 months ago

    Sheffield, UK, South Yorkshire, United Kingdom FDM Group Full time

    FDM is a global business and technology consultancy seeking a Portfolio Strategy and Planning Lead in Sheffield to work for our client within the Financial Services sector. As the Portfolio Strategy and Planning Lead you will be working within the Chief Technology Office (CTO). The COO function supports the evolving needs of CTO organisation through expert...

  • Head of Delivery

    2 weeks ago

    Sheffield, UK, South Yorkshire, United Kingdom Affecto - Software, Product & Data Talent Full time

    Do you want to lead the delivery of complex technology projects across the world? Yes, I hear you cry? Well, read on, read on...If you ask us, this is one of the most exciting opportunities in you're likely to find in the market today. As a result of a number of acquisitions, the business is looking to transform how they deliver projects into their...

  • Senior Field Service Engineer

    6 days ago

    Sheffield, UK, South Yorkshire, United Kingdom Consult Full time

    Senior Field Service Engineer – NorthIdeal location Sheffield/DoncasterSalary plus range of benefits including bonus and company carMy client is a leader in medical imaging (ultrasound, X-ray etc.), seeking a Senior Field Service Engineer to join their dedicated team covering the UK.In this role, you'll be travelling to veterinary practices, ensuring...

  • Cloud Engineer

    2 weeks ago

    Sheffield, UK, South Yorkshire, United Kingdom Synchro Full time

    Infrastructure Engineer – Cloud Architecture – Azure / GCPSynchro is proud to be partnering with a renowned household brand and recruiting on their behalf for an Infrastructure Engineer with strong cloud architecture skills to join the team. As an Infrastructure Engineer, you will leverage your expertise in Cloud Architecture to help ensure the smooth...

  • Unix Technical Manager

    4 days ago

    Sheffield, UK, South Yorkshire, United Kingdom Barclay Simpson Full time

    Job Opportunity: Unix Technical ManagerMy client is seeking a skilled professional with a proven track record of successfully owning and delivering complex infrastructure projects under tight deadlines. The organization’s extensive investments in data centers and physical infrastructure across various regions present unique challenges. You will need to...

  • Senior Project Quantity Surveyor

    2 months ago

    Sheffield, UK, South Yorkshire, United Kingdom WT Full time

    About the PositionWe are seeking a Senior Quantity Surveyor with potential for advancement to Associate Director.The candidate will be based in our Sheffield Office and will work on a number of varied projects, predominately in the healthcare sectors. Several of our clients are based outside of Sheffield thus necessitating the need for some travel.With an...

  • Store Manager

    4 days ago

    Sheffield, UK, South Yorkshire, United Kingdom Zachary Daniels Full time

    Store Manager | Meadowhall | Leading High Street Retailer | Up to £45,000 Bonus + Benefits Every retailer talks about how important their company culture is. Our client, now the UK's & Ireland's leading accessories retailer really means it. This is a business that achieves its targets through delivering the gold standard of customer experience and...

  • Senior Project Manager

    2 weeks ago

    Sheffield, UK, South Yorkshire, United Kingdom Templeton & Partners - Innovative & Inclusive Hiring Solutions Full time

    Templeton and Partners are looking for Senior Project Manager experienced in Banking/Finance.Location- Sheffield, hybrid (3 days at the office, 2 days remote)Contract- 6-12 months, inside IR35Requirements:Proven working experience as a project manager in the information technology sectorSolid technical background, with understanding or hands-on experience in...

  • Financial Reporting Manager

    2 weeks ago

    Sheffield, UK, South Yorkshire, United Kingdom St John Ambulance Full time

    Financial Reporting Manager - PermanentFull Time - Hybrid WorkingOur offer to youWe pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. You will receive:Competitive salary and pension scheme33 days...

  • Project Management Officer

    2 months ago

    Sheffield, UK, South Yorkshire, United Kingdom FDM Group Full time

    FDM is a global business and technology consultancy seeking a PMO (Project Management Office) Lead in Sheffield to work for our client within the Financial Services sector. As a PMO Lead you will be reporting to the Head of Chief Technology Office (CTO) Change Portfolio Management and operate as the dedicated PMO Engagement Lead for at least one of the CTO...

  • Senior Electronics Design Engineer

    4 days ago

    Sheffield, UK, South Yorkshire, United Kingdom Chroma Recruitment Full time

    A growing engineering company in the Sheffield area is looking to expand across several departments due to an increased demand for projects. We’re looking for a Senior Electronics Design Engineer to work on their next generation IoT connected products.If you are a highly motivated individual with a desire to be challenged and make a real difference, the...

  • Senior HR Specialist

    3 weeks ago

    Sheffield, UK, South Yorkshire, United Kingdom H9 HR & Professional Services Full time

    H9HR are partnering with a leading organisation to hire a Senior HR Specialist – ER on a 6-month contract with a possibility for extension.This role is home based with occasional travel across Sheffield, Worksop & Derby.The role is within a brilliant and supportive HR team, you will be supporting around HR & ER advice particularly around change management...

  • Project Manager

    2 weeks ago

    Sheffield, UK, South Yorkshire, United Kingdom Calibre Search Full time

    Project ManagerCivil EngineeringAn outstanding opportunity has arrived for an experienced Senior Site Agent or Project Manager to join a SME Civil Engineering business working within the Yorkshire Water Framework.It is likely that you will be from a strong civil engineering background and have experience of managing schemes up to at least £3 million for...

  • Area Manager

    1 day ago

    Sheffield, UK, South Yorkshire, United Kingdom Zachary Daniels Full time

    Area Manager | Dynamic Retailer | Upto £65,000 basic plus packageZachary Daniels is currently looking to recruit an Area Manager for a well known fast paced retailer in the UK to cover their locations across a large area. This is an exciting opportunity to join a rapidly changing business with high investment in a role, which will require you to lead...

  • Project Manager

    6 days ago

    Sheffield, UK, South Yorkshire, United Kingdom CML Full time

    Are you a confident and effective people manager, with the ability to develop and maintain client relationships? We are looking for a Project Manager, with a strong background in Rail, Civil Engineering and particularly buildings, to join our team in Sheffield. If that sounds like you, we'd love to hear from you.At CML, you will be part of a successful...