Store Director

2 months ago

England, UK, United Kingdom SEPHORA Full time

Opportunity


The Sephora Store Director is responsible for ensuring exceptional operational and commercial standards throughout the store, with a focus on providing an elevated customer experience. The Store Director is accountable for compliance in all areas of operational activity and is tasked with driving sales and profitability through the performance and development of the Management team, while managing within agreed budgets.



What You’ll Do


Client Experience:

  • Embody the Sephora Attitude and set an example for the team.
  • Provide support to the team in difficult situations to ensure client satisfaction.
  • Coach and train the team to meet commercial and operational Key Performance Indicators (KPIs).
  • Manage and cover the sales floor, ensuring effective floor leadership.
  • Motivate the team through floor management to create an addictive experience for clients.
  • Utilize tools to analyze overall satisfaction and propose action plans for improvement.
  • Inspire the team to use digital tools and deliver customized services.
  • Collaborate with the Training Department to coach the team in offering Beauty Services for maximum client satisfaction.
  • Build a strong relationship with Brand Supervisors and follow up on Brand Beauty Consultants (BCs).
  • Lead the Management team in creating a positive and energetic shopping experience to achieve all commercial KPIs.
  • Support the head of operations in analyzing results and proposing action plans to enhance the client experience.
  • Maintain and enforce quality customer service standards and resolve customer service complaints.

Sales:

  • Implement retail priorities and inspire commercial success.
  • Lead the management team in creating a positive and exciting work environment, ensuring sales targets are met.
  • Support the Services Manager in creating a playful and educational experience and meeting services targets.
  • Reinforce sales policies and techniques established at the Sephora University with all team members.
  • Balance and drive sales targets among selective, exclusive, and Sephora Collection products.
  • Analyze sales results and propose action plans to achieve set targets.
  • Create internal competitions to motivate the team and boost achievements.

Operations:

  • Optimize and oversee operations with the Operations Manager to ensure efficiency and compliance with company policies.
  • Inspire the management team to enforce policies and procedures related to products, testers, prices, merchandising.
  • Collaborate with the Operations Manager to maintain an excellent store image through cleanliness and product restocking.
  • Encourage the team to follow established policies & procedures regarding store operations alongside Category Managers.
  • Monitor stock availability and report low stock to the Operations Manager to avoid out-of-stock situations.
  • Ensure compliance with visual merchandising, merchandising quality, animation, and marketing standards.
  • Support the Retail Director with knowledge of market conditions, competition, and client needs.
  • Provide leadership and management aligned with the vision and strategic direction of Sephora.
  • Establish monthly reports including competitors' activities.
  • Analyze relevant KPIs and propose action plans for improvement and forecast future performance.
  • Develop and propose short and long-term strategies to drive top and bottom-line sales.
  • Implement plans to boost business & maximize product performance, leveraging visual merchandising & training.
  • Plan, implement, and oversee in-store promotional events or displays.
  • Stay informed about market trends through market visits and analyses to identify business growth opportunities.
  • Contribute to comprehensive business reports as required.

People:

  • Motivate and develop the Management and store team through daily coaching and observations.
  • Communicate and inspire the team on business strategy, vision, and relevant information through briefings, coaching, and training.
  • Increase team confidence and motivation through praise and feedback for performance.
  • Ensure the team attends training and conduct follow-up after training.
  • Ensure the team utilizes Sephora University as an e-learning tool and maintain average training frequency for each team member.
  • Perform monthly assessments to ensure an addictive beauty experience.
  • Facilitate monthly meetings with the Customer Experience Manager and Operations Manager to discuss team performance.
  • Be accountable for the Performance Check-in and Performance Improvement Plan processes for the entire team.
  • Manage the annual leave of the team according to business needs.



What You’ll Bring


  • Training Knowledge: Advanced Product Knowledge; Intermediate knowledge of health and safety procedures.
  • Experience: Proven successful role in managing; Strong experience in store management.
  • Competencies: Digital orientation, analytical skills, and business acumen; Excellent communication skills; Intermediate MS Office skills; Ability to deal with ambiguity; Commercial and financial awareness; Ability to develop, manage, and inspire teams.
  • Additional: Project an exceptional image and body language according to Sephora guidelines; Stay up to date on trends and products; Inspire, mentor, and coach the team.



While at Sephora, you’ll enjoy...


  • The people. You will be surrounded by some of the most talented leaders and teams – people you can be proud to work with.
  • The learning. We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.
  • The culture. As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000 stores, are united by a common goal - to reimagine the future of beauty.

  • Territory Sales Manager

    2 months ago

    England,, UK, United Kingdom The Libra Company Full time

    JOB TITLE: B2B Sales Territory Managers WORK BASE: Field based, 1x North, 1x Midlands, 1x East CONTRACTED HOURS: 40 per week ACCOUNTABLE TO: Sales DirectorMANAGED BY: Sales Director REMUNERATION: Competitive salary, commission, car or mileage, phone, ipad, benefits and pensionTHE COMPANYThe Libra Company is a leading designer, importer, wholesaler and...

  • Territory Manager Ireland

    3 weeks ago

    England,, UK, United Kingdom The Libra Company Full time

    JOB TITLE: B2B Sales Territory Managers – Ireland WORK BASE: Field basedCONTRACTED HOURS: 40 per week ACCOUNTABLE TO: Sales DirectorMANAGED BY: Sales Director REMUNERATION: Competitive salary, commission, car allowance & mileage, phone, ipad, benefits and pensionTHE COMPANYThe Libra Company is a leading designer, importer, wholesaler and retailer of home...

  • Retail Duty Store Manager

    3 weeks ago

    England, United Kingdom SEPHORA Full time

    Opportunity The Sephora Store Director is responsible for ensuring exceptional operational and commercial standards throughout the store, with a focus on providing an elevated customer experience. The Store Director is accountable for compliance in all areas of operational activity and is tasked with driving sales and profitability through the performance...

  • Retail Duty Store Manager

    3 weeks ago

    England, United Kingdom SEPHORA Full time

    Opportunity The Sephora Store Director is responsible for ensuring exceptional operational and commercial standards throughout the store, with a focus on providing an elevated customer experience. The Store Director is accountable for compliance in all areas of operational activity and is tasked with driving sales and profitability through the performance...

  • Retail Store Director

    1 day ago

    South East England, United Kingdom Zimmermann Full time

    ZIMMERMANN is a leading Australian fashion label with a strong presence in the global luxury market. Our brand is known for its high-end ready-to-wear collections and swimwear, which are sold through our boutiques and select retailers worldwide.We are seeking a highly motivated and experienced Retail Store Manager to join our team in London. As a key member...

  • Retail Store Director

    1 day ago

    South East England, United Kingdom Zimmermann Full time

    ZIMMERMANN is a leading Australian fashion label with a strong presence in the global luxury market. Our brand is known for its high-end ready-to-wear collections and swimwear, which are sold through our boutiques and select retailers worldwide.We are seeking a highly motivated and experienced Retail Store Manager to join our team in London. As a key member...

  • Head of Visual Merchandising and Store Experience

    2 days ago

    South East England, United Kingdom Zachary Daniels Full time £65,000

    Job SummaryZachary Daniels Retail Recruitment is seeking a highly skilled and experienced Head of Visual Merchandising and Store Experience to join our team. As a key member of our retail team, you will be responsible for leading and developing the visual merchandising and store experience teams to deliver exceptional customer experiences and drive sales...

  • Head of Visual Merchandising and Store Experience

    2 days ago

    South East England, United Kingdom Zachary Daniels Full time £65,000

    Job SummaryZachary Daniels Retail Recruitment is seeking a highly skilled and experienced Head of Visual Merchandising and Store Experience to join our team. As a key member of our retail team, you will be responsible for leading and developing the visual merchandising and store experience teams to deliver exceptional customer experiences and drive sales...

  • Sales Director, Retail Planning

    3 weeks ago

    England, United Kingdom Next Full time

    SHIFTS YOU ARE APPLYING FOR: 37.Fri 09:30 - 17:45 To be a successful Sales Manager, you will lead and inspire your team to prioritise outstanding customer service and achieve performance targets. People are at the heart of what we do so your experience in leading, coaching and motivating a team will be crucial to your success. You can count on us to invest...

  • Sales Director, Retail Planning

    3 weeks ago

    England, United Kingdom Next Full time

    SHIFTS YOU ARE APPLYING FOR: 37.Fri 09:30 - 17:45 To be a successful Sales Manager, you will lead and inspire your team to prioritise outstanding customer service and achieve performance targets. People are at the heart of what we do so your experience in leading, coaching and motivating a team will be crucial to your success. You can count on us to invest...

  • Director of Event Operations

    2 days ago

    South East England, United Kingdom Formula E Full time

    Job Title: Director of Event OperationsJob Summary:Formula E is seeking a highly skilled and experienced Director of Event Operations to lead and manage our ticketing sales, service department, and B2B2C commercial events. As a key member of our senior staff, you will play a crucial role in shaping the strategic direction of our racing commercial business...

  • Director of Event Operations

    2 days ago

    South East England, United Kingdom Formula E Full time

    Job Title: Director of Event OperationsJob Summary:Formula E is seeking a highly skilled and experienced Director of Event Operations to lead and manage our ticketing sales, service department, and B2B2C commercial events. As a key member of our senior staff, you will play a crucial role in shaping the strategic direction of our racing commercial business...

  • National Account Manager

    3 weeks ago

    England, United Kingdom White & Clayton Recruitment Full time

    White & Clayton are working with one of our loyal clients who are an exciting and growing company dedicated to producing high-quality food products. We are currently seeking a motivated National Account Manager who can work in a remote location in the UK. Job Description: Responsible for development and management of all customer relationships across...

  • National Account Manager

    3 weeks ago

    England, United Kingdom White & Clayton Recruitment Full time

    White & Clayton are working with one of our loyal clients who are an exciting and growing company dedicated to producing high-quality food products. We are currently seeking a motivated National Account Manager who can work in a remote location in the UK. Job Description: Responsible for development and management of all customer relationships across...

  • Area Sales Manager

    3 weeks ago

    England, United Kingdom The Libra Company Full time

    JOB TITLE: B2B Sales Territory Managers – Ireland Field based CONTRACTED HOURS: 40 per week ACCOUNTABLE TO: Sales Director MANAGED BY: Sales Director Competitive salary, commission, car allowance & mileage, phone, ipad, benefits and pension Established in 1972, Libra is proud to supply some of the best names in retail and has its own...

  • Area Sales Manager

    3 weeks ago

    England, United Kingdom The Libra Company Full time

    JOB TITLE: B2B Sales Territory Managers – Ireland Field based CONTRACTED HOURS: 40 per week ACCOUNTABLE TO: Sales Director MANAGED BY: Sales Director Competitive salary, commission, car allowance & mileage, phone, ipad, benefits and pension Established in 1972, Libra is proud to supply some of the best names in retail and has its own...

  • Visual Merchandising Director

    1 day ago

    South East England, United Kingdom Zachary Daniels Full time £65,000

    Job Title: Head of Visual MerchandisingZachary Daniels Retail Recruitment is seeking a highly skilled and experienced Visual Merchandising professional to join our team as a Head of Visual Merchandising.About the Role:We are looking for a talented individual to lead and train our Visual Merchandising team in implementing brand guidelines and visual standards...

  • Visual Merchandising Director

    1 day ago

    South East England, United Kingdom Zachary Daniels Full time £65,000

    Job Title: Head of Visual MerchandisingZachary Daniels Retail Recruitment is seeking a highly skilled and experienced Visual Merchandising professional to join our team as a Head of Visual Merchandising.About the Role:We are looking for a talented individual to lead and train our Visual Merchandising team in implementing brand guidelines and visual standards...

  • Aftersales

    1 week ago

    England, United Kingdom Marshall Motor Group Full time €65,000

    Head of Aftersales, BMW, MINI & Motorrad Full-time, Monday to Friday, 45 hours per week Basic Salary up to £65k with bonus opportunity up to £30k dependent on experience Benefits to include 25 days annual leave plus bank holidays (increasing with length of service), Company Car, Private Fuel, Industry Leading Pension Scheme, Colleague Discount Scheme,...

  • Aftersales

    3 weeks ago

    England, United Kingdom Marshall Motor Group Full time €65,000

    Head of Aftersales, BMW, MINI & Motorrad Full-time, Monday to Friday, 45 hours per week Basic Salary up to £65k with bonus opportunity up to £30k dependent on experience Benefits to include 25 days annual leave plus bank holidays (increasing with length of service), Company Car, Private Fuel, Industry Leading Pension Scheme, Colleague Discount Scheme,...

  • Area Manager

    2 months ago

    Eastern England, United Kingdom NCF Living Full time

    What you will do :•Regularly visit your stores to make sure things are running like clockwork, paying particular attention to customer service, productivity, store standards and compliance.•Mentor and support your Store Managers in recruiting, training and developing their teams, while improving their personal and store performance.•Empower your teams...

  • Ticketing Director

    4 days ago

    South East England, United Kingdom Formula E Full time

    About UsFormula E is a pioneering electric motorsport championship that accelerates the development and adoption of electric vehicles. As the world's first sport certified Net Zero Carbon since inception, we're committed to driving sustainable human progress and better futures for all.Our MissionWe're on a mission to make electric motorsport the most...