Executive Director- Strategic Accounts

About Syngene:

Syngene ) is an innovation-led contract research, development and manufacturing organization offering integrated scientific services from early discovery to commercial supply.

At Syngene, safety is at the heart of everything we do personally and professionally. Syngene has placed safety at par with business performance with shared responsibility and accountability, including following safety guidelines, procedures and SOPs, in letter and spirit.

Mandatory expectation for all roles as per Syngene safety guidelines

• Overall adherence to safe practices and procedures of oneself and the teams aligned.

• Contributing to development of procedures, practices and systems that ensure safe operations and compliance to company's integrity C quality standards.

• Driving a corporate culture that promotes environment, health, and safety (EHS) mindset and operational discipline at the workplace at all times.

• Ensuring safety of self, teams and lab/plant by adhering to safety protocols and following environment, health, and safety (EHS) requirements at all times in the workplace.

• Ensure all assigned mandatory training related to data integrity, health, and safety measures are completed on time by all members of the team including self.

• Compliance to Syngene' s quality standards at all times

• Hold self and their teams accountable for the achievement of safety goals.

• Govern and Review safety metrics from time to time.

Core Purpose of the Role:
To serve as the strategic leader and trusted advisor for Syngene's most critical clients, driving long-term partnerships, scientific alignment, and commercial growth. The Key Account Manager is responsible for understanding client pipelines and priorities, delivering tailored solutions through cross-functional collaboration, and ensuring exceptional service delivery that translates into sustained revenue growth and customer satisfaction.

Primary Responsibilities:

1. Strategic Account Management

• Develop and execute 3–5-year account roadmaps aligned with client pipelines and priorities.

• Conduct Regular Business Reviews and strategic planning sessions

• Identify upselling and cross-selling opportunities across service lines and work with Syngene internal teams to engage with the client stakeholders.

• Moving up the partnership value chain with the customer (Strategic Influence e.g., multi-year agreements, preferred partner status, increasing wallet share)

2. Client Relationship Management

• Maintain a live relationship matrix and ensure engagement at multiple levels of the client organization (mapping them with the Syngene organization)

• Build and maintain strong, long-lasting relationships with key clients especially at Relationship Development (at C-Suite, VP)

• Ensure consistency of messaging between the client and Syngene.

• Establish multi-layers governance between Syngene and Client, track governance actions items and drive to closure.

3. Account Planning & Revenue Growth

• Create and implement account plans aligned with client and company goals. Manage portfolios exceeding USD 25M

• Set and exceed growth targets, drive revenue growth and margin expansion.

• Lead contract renewals and negotiations ensuring favorable terms.

4. Customer-Centric Service Delivery

• One Syngene – collaborate with internal teams to deliver services and solutions that meet customer expectations.

• Collaborate with Syngene Operating Unit Leads and Project Managers to monitor service metrics and delivery quality.

• Customer Retention C Satisfaction (e.g., NPS scores, repeat business)

• Ensure client issues are proactively captured and addressed. Resolve client escalations in a timely manner
• Improve overall client experience with respect to proactiveness and timelines of interactions with Syngene.

• Plan and coordinate client visits to Syngene and ensure positive customer experience.

5. Market Competitive Intelligence

• Provide actionable intelligence on client pipelines, industry trends, and competitive landscape.

• Influence internal decision-making and capability development based on market insights

6. Cross-Functional Collaboration

• Work closely with internal teams including BD/ sales team, marketing, project management, and operations.

• Develop account-based marketing plan (ABM) in partnership with marketing and be responsible for the execution of the ABM plan.

• Align efforts to meet client needs and deliver integrated solutions.

7. Forecasting s Reporting

• Maintain accurate sales forecasts and pipeline reports.

• Monitor account performance and present revenue projections to leadership.

Leadership Competencies

• Strategic Influence:
  Ability to shape client decisions and secure long-term partnerships.
• Executive Presence:
  Skilled in engaging senior stakeholders and representing Syngene at the highest levels.
• Commercial Acumen:
  Proven ability to drive revenue growth and profitability.
• Collaborative Leadership:
  Strong capability to lead cross-functional teams and foster alignment.

Qualifications & Experience

• Seasoned professional with experience in the CRDMO Industry as Account / sales leader with excellent negotiation, influence, and strategic selling skills.

• Excellent interpersonal, verbal and written communication skills with an aptitude in building relationships with professionals of all organizations

• Proven track record growing accounts and exceeding growth targets, through market analysis, needs assessment, and strategic account planning.

• Organized, detail oriented with the ability to multi-task, prioritize and respond quickly with the ability to lead cross-functional teams and drive alignment.

Skills and Capabilities

• Proficiency in MS Office and CRM systems (Sales force is preferred)

• Bachelor's degree in Life Sciences and or master's degree in business preferred.

• Strong stakeholder engagement and cross-cultural collaboration experience.

Syngene Values:
All employees will consistently demonstrate alignment with our core values.

Excellence
• Integrity
• Professionalism

Equal Opportunity Employer:
It is the policy of Syngene to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by applicable legislation or local law. In addition, Syngene will provide reasonable accommodation for qualified individuals with disabilities.