Group Internal Sales Manager

1 week ago

Manchester, New Hampshire, United Kingdom 7b54af1c-cad3-4ad7-bf11-cbed5184a6cb Full time £50,000 - £80,000 per year

We are partnering with a prestigious UK leader in luxury, bespoke home furniture to appoint an exceptional Group Internal Sales Manager. For over four decades, our client has transformed homes through craftsmanship, creativity, and meticulous detail—setting the benchmark for premium living.

This is a rare opportunity to take ownership of the internal sales function across multiple high-end brands within the group. You'll play a pivotal role in shaping the full lead-handling journey—from first contact, qualification, and nurturing, through to structured handover to external sales teams. This is a highly collaborative, visible role working across Sales Leadership, Marketing, CRM, and Technology to drive performance, consistency, and continual improvement.

Key Responsibilities:

  • Lead, coach, and develop the Internal Sales team, building a confident, high-performing culture.
  • Refine call scripts, qualification frameworks, and enquiry handling to improve first contact and handover quality.
  • Partner with the CRM Lead to enhance segmentation, profiling, and nurturing, ensuring all warm and historic leads are progressed effectively.
  • Drive consistency of first-contact standards across brands and support the wider showroom network with best practice.
  • Own and optimise the enquiry lifecycle while delivering cross-functional projects that improve systems, workflow, and client experience.
  • Build strong senior stakeholder relationships, provide clear performance reporting and act as the Group's telephony and outbound calling subject-matter expert.

About You:

  • Proven leadership of an internal sales/telesales function, with strong coaching ability and a track record of developing high-performing teams.
  • Deep expertise in lead qualification, call structure, script refinement, and enquiry handling.
  • Strong CRM capability, including segmentation, nurturing and workflow optimisation, with confidence driving cross-functional process improvements.
  • Effective collaborator across Marketing, CRM, Tech, and Sales, with the ability to influence senior stakeholders.
  • Analytical, commercially minded, and comfortable using performance data to inform decisions and drive revenue-focused outcomes.
  • Structured, process-driven and motivational in leadership style—bringing clarity, consistency, and continuous improvement.

If the role and responsibilities sound like a good fit for you, then I'd love to speak to you Click "Apply Now" to be considered for this vacancy or get in touch with Victoria Winter

The Advocate Group is a leading recruitment partner, based in the UK, to the FMCG and consumer product sectors. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. By applying for this role, you are agreeing to our Privacy Policy, which can be found on our website. Please note that The Advocate Group is acting as an employment agency in relation to this vacancy.

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