Customer Care Coordinator

2 weeks ago


Warrington, United Kingdom Forrest Full time

The successful candidate will act as the primary point of contact for homeowners, providing friendly and efficient support throughout their post‑completion journey. They will accurately log all customer interactions within internal systems and ensure every query is followed through to resolution. Key Responsibilities Serve as the main point of contact for homeowner enquiries Log and manage all customer interactions within internal CRM systems Assess customer needs and arrange appropriate follow‑up work Plan, schedule and allocate tasks to builders and maintenance teams Maintain clear, proactive communication with customers Provide administrative support to the wider customer care function Our client, a respected and well‑established homebuilding company based in Warrington, is seeking a Customer Care Coordinator to join their growing team. This role is ideal for a customer‑focused professional with strong organisational skills and proven scheduling experience. Key Qualifications Strong communication and customer service skills Excellent organisational and multitasking abilities Previous scheduling experience is essential Confidence using internal systems and scheduling tools A proactive, calm, and solutions‑focused approach Experience within property, construction, or a similar customer‑facing role is advantageous #J-18808-Ljbffr


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