Customer Service Coordinator

Role Overview:
**In a Nutshell**

We have an exciting opportunity for a Customer Service Coordinator to join our team within Vistry Merseyside & Cheshire West, at our office in Warrington. As our Customer Service Coordinator, you will be responsible for providing a first-class level of customer service through assisting customers.

You will be working within a team, assisting with the rectification of defects whilst properties are within the warranty period, liaising with purchasers and sub-contractors to enhance the customer experience under The Customer Journey. You will be organised, extremely helpful, and resourceful, and able to use own initiative. You’ll understand that what you do is important, and impacts on the team, the department, and the wider business. You will ensure all calls received into the department are answered professionally and courteously and logged accordingly, and liaise between sub-contractors, sites, and clients to ensure requests are undertaken and completed and to provide administration support for the department.

We are pleased to say, this role can accommodate agile working arrangements.

**Let’s cut to the chase, what’s in it for you**
- Competitive basic salary and annual bonus
- Agile working possible (dependent on role)
- Up to 33 days annual leave plus bank holidays
- Private Healthcare
- Enhanced maternity, paternity and adoption leave
- Competitive contributory pension scheme
- Life assurance - 4 x your annual salary
- Share incentive schemes
- Employee rewards portal with many more benefits

**In return, what we would like from you**
- Behave in line with our company values - Integrity, Caring and Quality
- Experience of working within a customer focused role.
- Experience of working within the housing industry is essential.
- Ability to generate professional correspondence unaided.
- An enthusiastic individual with the ability to work on their own initiative with strong administrative and organisation skills.
- Attention to detail.
- A commitment to work as required to meet the needs of the business.
- Good working knowledge of excel work and outlook.
- Good working knowledge of COINS & Keys.
- Working knowledge of Customer Services Database (Clixifx) and Microsoft Office preferred.
- Excellent communication skills at all levels with a proven track record of using trouble shooting and problem-solving skills.
- Assertive and tenacious, able to influence others and resilient to deal with disgruntled customers. Ability to make proactive recommendations.
- Ability to multitask and work under pressure.
- Team player and supportive of colleagues.
- Willing to work extra to meet deadlines as and when the business needs require it

**More about the Customer Service Coordinator role**
- First point of contact for all complaints and NHBC claims.
- Co-ordinate the receipt and rectification of remedial work following legal completion/ handover.
- Manage Customer Service operative’s diary on a day-to-day basis.
- Work directly with Customer Services Manager to assist management of large-scale works.
- Consistently and accurately communicate with both customers and sub-contractors alike through to completion of remedial work to the complete satisfaction of the customer.
- Produce accurate and timely job sheets for sub-contractors.
- Chase sub-contractors as appropriate to ensure target dates are met.
- Maintain accurate records of all actions via the IT systems in place.
- Ensure all records are made available for a contra-charge process to be followed.
- To assist the BU in achieving 5* Builder status.
- Continue to look at ways to improve the service and implement best practice.

**Finally, let’s tell you a bit more about us**

We’re Vistry Group, the UK’s leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where they’re needed most.

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