Action Hub Care Coordinator Care Coordinator

Job summary We are looking for an enthusiastic administrator who has excellentorganisational, multidisciplinary and communication skills.
The candidate keyresponsibilities: (this list is not exhaustive).
If you are looking for anexciting and rewarding position working both directly with patients and also aspart of the Health and Wellbeing team, we can offer you a friendly, experiencedworking environment with excellent support from the Clinical director and thePCN Practices.
If you are interested in the Care Coordinator role we would loveto hear from you.Job type: Permanent.
x1Full time.
hours per week.
Monday - Friday and x1 part time, 22 hours per week, Monday - FridaySalary:Upto £27,597 WTE (pro-rata to 22 hours).Work location: Leamington PCN Main duties of the job Care Coordinators provide extra time, capacity, andexpertise to support patients in preparing for or in following-up clinicalconversations they have with primary care professionals.
They will support theClinical directors in coordinating all key activity including improving accessto services, providing advice and information and ensuring health and careplanning is timely, efficient and patient centered.
They will work closely andin partnership with the Social Prescribing Link Workers and support delivery ofthe comprehensive model of care to reflect local priorities, healthinequalities or population health management.
About us South Warwickshire GP Federation (SWGP) Is made up of 31practices from areas including Warwick, Leamington Spa, Stratford Upon Avon andKenilworth.
We work together to deliver enhanced services for the 300,000patients we cover, as well as improving working practices for our staff.
SWGP are recruiting for a Care Coordinatoron behalf of the Leamington PCN.Spa MedicalCentre - 81 Radford Road, Leamington Spa CV311NE.Croft Medical Centre - Calder Walk, Royal Leamington Spa,Leamington Spa CV31 1SA.Warwick Gates Family Health Centre - Cressida Close,Heathcote, Warwick CV34 6DZ.Whitnash Medical Centre - 110 Coppice Road,Leamington Spa CV31 2LT.Waterside MedicalCentre - Court Street, Leamington Spa CV312BB.Cubbington Road Surgery - 115 Cubbington Road, Leamington Spa CV32 7AT.Clarendon Lodge Medical Centre - 16 Clarendon Street, Leamington Spa CV32 5SS Sherbourne MedicalCentre - 40 Oxford Street, Leamington SpaCV32 4RA Job description Job responsibilities Management of medical records and clinical correspondence.
Ensure that patient records are accurately maintained.
Scanning of clinical correspondence into our clinical systems.
Ensure that clinical correspondence is received and processed inan accurate and timely manner through the Docman system.
Active document management, reviewing clinical correspondencebefore electronically work flowing to the GPs.
Ensure correspondence, reports, results etc.
are filed in records Screening and Recalls Ensure familiarity with all appointment systems including regularand incidental variations.
Book appointments and recalls ensuring sufficient information isrecorded to enable retrieval of the medical record.
Proactively contact patients to invite them for cancer screeningprogrammes, immunisations and long term condition reviews.
Administrative supportProvide administrative support to members of the primary healthcare team in the following areas ensuring appropriate practice records are keptup to date o Cytology (smears)o Results (x-ray, blood tests etc)o Seasonal and targeted Immunisation recalls o Private medical insurance reports Creation of patient searches (in EMIS, our clinical system) tosupport the coordination of project work across the hub.
Able to build relationships with ARRS staff, service users andallied professionals in member practices; to help identify patients who couldbe referred to other health care professionals within the PCN to help improvePCN efficiencies.
Provide coordination and navigation to patients across the PCN (PrimaryCare Network) Help people to manage their needs through answering queries,signposting to available services, and ensuring that people have good qualitywritten or verbal information to help them make choices about their care.
Support delivery of thecomprehensive model of care to reflect local priorities, health inequalities orpopulation health management.
Holistically bring together all of a persons identified careand support needs, and explore options to meet these using all availableservices and resources.
Person Specification The candidate will ideally: (thislist is not exhaustive): Be able to communicate effectively in person, over the phone andvia electronic means Ability to prioritise and finish work tasks in timely manner Be proficient with computers to complete administrativefunctions.
Be willing to adapt, develop and learn in an ever-changing NHSlandscape.
Be able to work proactively, ensuring support is provided forMedicines Management Team.
Be agile and able to remain calm and focused under pressure.
Have proven experience working within a pharmacy/ GP setting.
Have experience working on improvement projects.
Have experience collaborating with multi-disciplinary teams.
Essential Personal Qualities Polite and confident - excellent people skills.
Flexible and cooperative.
Motivated and initiative-taking - ability to use initiative andjudgement.
Sensitive and empathetic in distressing situations.
Ability to work under pressure.
Ability to work effectively in a progressive environment.
Ability to enhance and maintain a positive working environment.
Work effectively and enthusiastically within a large team ofhealthcare professionals or own initiative.
Able to work to policiesand procedures, including confidentiality, safeguarding, lone working,information governance, and health and safety.
Understanding of whenappropriate or necessary to refer people back to other health professionals ormembers of the team.
Able to listen, empathise and provide person-centred support ina non-judgemental way.
Essential qualifications Good standard ofeducation with excellent literacy and numeracy skills Demonstrable commitment to professional and personal developmentDesirable qualifications Administrative and or Office Management qualification.
Essential experience Experience of collaborating with multidisciplinary teams.
Proven experience working within a pharmacy/GP setting.
Experience of coordinating meetings, producing agendas andminutes.
Have proven experience working within a pharmacy/ GP setting.
Experience of data collection and provide monitoringinformation.
Experience of supportingpatients, their families and carers in a similar role.
Desirable Experience of working in a health care setting.
Experience of working in multi-disciplinary teams.
Experience of successfully implementing projects.
Experience of workforce planning.
Essential skills Excellent communicationskills (written, oral and presenting).
Strong IT skills (generic).
Ability to prioritise, delegate and work to tight deadlines in achallenging environment.
Effective time management (Planning & Organising).
Ability to network and build relationships.
Proven analytical skills.Desirable skills Experience of IT systems which include EMIS web and Docman 10.Other RequirementsHep B, MMR and Covid vaccinations where required.
Be flexible with requirements to travel.