Customer Relationships Manager

1 week ago

Wrexham, United Kingdom Nationwide Building Society Full time

Customer Relationships Manager (CRM) is an exciting, multi-skilled and customer focused role, where you'll focus on developing more rewarding relationships by supporting our customers to access our products and services through a variety of ways.
Having a flexible approach, helping our customers face-to-face in branch and supporting them remotely via the phone or by video call means you will be maximising your existing knowledge, whilst learning new skills.
You'll be based from Wrexham Branch for all activity.
This is a permanent role working full time, 35 hours per week, Monday to Saturday.
For more information on this opportunity please contact Michele Hamilton.
If this role is advertised as part time the salary will be pro rata.
Whilst major banks continue to close branches, we're keeping ours open.
Nationwide's commitment to the High Street means we now have the UK's largest network, with over 600 branches.
So if the location you're considering is outside the 45 minutes then please check our other vacancies that are closer to you.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
What you'll be doing Supporting our customers is at the heart of this role whether it's via phone, video call or face to face.
By using our range of products, services and propositions, you'll help to identify their needs and support them in accessing our product range.
You'll be able to answer a wide range of customer enquiries, including complex topics and refer customers to specialist advisers when you identify a need.
You'll be an SME within your branch location, to support colleagues with quality customer conversations.
You will be available to support our vulnerable customers, using this specialist knowledge to be there for them when they need extra help.
Supporting our customers through all channels, you will develop skills to deliver the right outcomes for our customers.
You will need a willingness to learn as you develop your understanding and skills across our non-advised product range.
Being a good communicator is crucial, as you build a rapport with each customer to gain a better understanding of the different ways we can help them.
By asking the right questions you will be able to discover the options open to them and explain our products and services in a way they understand.
This is a fast paced and challenging role that we're sure you will find rewarding.
You will have previous experience in identifying and meeting the needs of customers using your excellent knowledge of Nationwide's products which are predominantly Credit Cards, Personal Loans, General Insurance and Current Accounts.
This role is jam-packed full of opportunities to use your existing knowledge and experience as well as benefiting from a comprehensive training and support package so you can grow and develop.
About you You'll need to have: Relevant experience in addressing the needs of customers through skilful, principle-based sales processes and addressing holistic customer needs Customer service skills in face to face, telephony or digital channels Experience in a Financial Services or a Retail customer facing role Excellent verbal and written communication skills with an ability to explain decisions confidently and clearly over the telephone and in writing Computer skills and be comfortable using digital tools, such as mobile devices, online calculators, etc and multiple 'Office'/database applications for member service needs Be motivated and organised with good time management skills and attention to detail in your work Empathetic, compassionate and able to build good relationships with customers and internal and external stakeholders, such as other business areas within the Society and local groups or individuals within the community Logical thinker/problem solver Our Customer First behaviours are all about putting customers and members at the heart of how we work together.
You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.
Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room.
It's also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.
We know applying for jobs can sometimes feel like you're sending an application into a black hole.
We review each application individually.
So, it's a good idea to call out your most relevant experience on your application to give yourself the best chance.
The extras you'll get There are all sorts of employee benefits available at Nationwide, including: A personal pension - if you put in 7% of your salary, we'll top up by a further 16% Up to 2 days of paid volunteering a year 25 days holiday, pro rata Life assurance worth 8x your salary A great selection of additional benefits through our salary sacrifice scheme Access to an annual performance related bonus Access to training to help you develop and progress your career.
Wellhub - Access to a range of free and paid options for health and wellness What makes us different Nationwide is the world's largest building society.
With over 15 million customers, we have a relationship with almost a quarter of the UK's population.
We've got the scale to compete with the big banks, but we're not a bank .
As a building society, we're owned by our members - that's our customers who have their current account, mortgage or savings with us.
It means we can do things differently to deliver our Purpose - Banking - but fairer, more rewarding, and for the good of society.
When you work at Nationwide, you can experience that difference for yourself.
You'll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to match.
You'll also be joining us at an important time as we seek to reach more and more people in the UK.
We want everyone in the UK to know that they don't have to bank with a bank.
They can choose a modern mutual instead.
What to do next If this role is for you, please click the 'Apply Now' button.
You'll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

  • Client Relationship Manager

    2 months ago

    Wrexham, Wrexham, United Kingdom beBee Professionals Full time £30,000 - £45,000

    Account Executive Job OpportunityWe are looking for a results-driven Account Executive to join our team at beBee Professionals in Wrexham, UK.Job Summary:The Account Executive will be responsible for managing client relationships, driving revenue growth, and ensuring customer satisfaction through excellent service.Key Responsibilities:Manage a portfolio of...

  • Client Relationship Manager

    3 months ago

    Wrexham, Wrexham, United Kingdom beBee Professionals Full time £30,000 - £45,000

    Account Manager Job DescriptionWe are seeking a highly skilled and experienced Account Manager to join our team at beBee Professionals in Wrexham. As an Account Manager, you will be responsible for building and maintaining strong relationships with our clients, identifying new business opportunities, and driving long-term growth.Key Responsibilities:Client...

  • Client Relationship Specialist

    2 months ago

    Wrexham, Wrexham, United Kingdom beBee Professionals Full time £30,000 - £45,000

    We are looking for a skilled Client Relationship Specialist to join our team at beBee Professionals in Wrexham.Key Responsibilities:Manage and maintain relationships with existing clients, ensuring customer satisfaction and identifying new opportunities to expand our business.Develop strategies to meet client needs and drive long-term business growth.Prepare...

  • Customer Experience Manager

    7 days ago

    Wrexham, Wrexham, United Kingdom Aggregate Industries UK Limited Full time

    About Our BusinessWe are a leading player in the construction industry, committed to delivering a sustainable future for all. Our customer-focused approach has earned us recognition as one of the safest companies in our space.The RoleWe are seeking a Sales and Planning Representative to join our team. This role will involve acting as the primary contact for...

  • Customer Experience Specialist

    4 days ago

    Wrexham, Wrexham, United Kingdom Aggregate Industries UK Limited Full time

    About the RoleWe are looking for a Customer Experience Specialist to join our team at Aggregate Industries UK Limited.In this role, you will be responsible for delivering exceptional customer experiences while managing the end-to-end sales and planning process.Main Responsibilities:Handle customer inquiries and manage the entire customer journey, including...

  • Customer Services

    6 months ago

    Wrexham, United Kingdom Owens Group Full time

    **Here at Owens Group we are looking for an enthusiastic & conscientious person to join our Customer Services team based in Wrexham.** Shift Patterns Available - Monday - Friday. **_ Job Purpose: To take responsibility and act as the focal point for all customer questions or concerns to ensure timely and accurate answers are provided for the customer....

  • Customer Liaison Manager

    4 weeks ago

    Wrexham, Wrexham, United Kingdom Breedon Group Full time

    Job Description:">As a key member of our distribution operations team, you will play a vital role in ensuring the smooth delivery of asphalt and aggregate products to our customers.">Your primary responsibility will be to coordinate the delivery process, working closely with our transport teams and customers to ensure timely delivery and excellent customer...

  • Customer Service Representative

    1 month ago

    Wrexham, United Kingdom HAYS Full time

    Customer Service Representative | Wrexham | Competitive salary Your new company A global and successful manufacturing company based in Wrexham who are leaders in their field are currently looking for an experienced customer service coordinator to join their team on a permanent basis. Recognised for their innovation, this is an excellent opportunity for a...

  • Customer Service Representative

    4 weeks ago

    Wrexham, United Kingdom HAYS Full time

    Customer Service Representative | Wrexham | Competitive salary Your new company A global and successful manufacturing company based in Wrexham who are leaders in their field are currently looking for an experienced customer service coordinator to join their team on a permanent basis. Recognised for their innovation, this is an excellent opportunity for a...

  • Customer Assistant

    6 months ago

    Wrexham, United Kingdom Marks & Spencer Full time

    This is a temporary late evening position that will require flexibility - work pattern to be confirmed at interview **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that...

  • Customer Assistant

    6 months ago

    Wrexham, United Kingdom Marks & Spencer Full time

    This is a temporary early morning position that will require flexibility - work pattern to be confirmed at interview **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that...

  • Customer Experience Specialist

    2 weeks ago

    Wrexham, Wrexham, United Kingdom The Business Connection Full time

    We are looking for a motivated Customer Experience Specialist to drive exceptional customer satisfaction. This role involves handling customer inquiries via phone and email, utilizing your expertise to resolve issues efficiently.Job Details:Salary range: $42,000 - $50,000 per annum, commensurate with experience.Manage customer relationships through active...

  • Customer Support Specialist

    6 months ago

    Wrexham, United Kingdom Travail Employment Group Ltd Full time

    Customer Support Specialist£22,000 - £28,000 per annum (depending on skills and abilities) Permanent opportunity in Wrexham **Additional benefits**: - 25 days holiday plus bank holidays - Hybrid working as well as flexible working. - Progression and personal development opportunities - Enhanced pension (Employer contributions of 5%) - Free lunch - Life...

  • Customer Sales Advisor

    6 months ago

    Wrexham, United Kingdom Brook Street Full time

    **An exciting opportunity to work for a company based very close to Wrexham centre as a full time Customer Sales Advisor to promote a diverse range of services, you will be able to work flexibly on a hybrid basis using your superb communication and customer skills to the full. There is an excellent benefits package including on site parking, bonus (approx...

  • Customer Service Manager

    2 weeks ago

    Wrexham, Wrexham, United Kingdom NEC Software Solutions Full time

    Job Title: Customer Service ManagerLocation: Wrexham, UKWe are seeking a highly skilled and experienced Customer Service Manager to join our team at NECSWS. As a key member of our team, you will be responsible for delivering exceptional customer service and supporting the delivery of our Discretionary Welfare Fund contract.Your main responsibilities will...

  • Customer Service Team Leader

    7 months ago

    Wrexham, United Kingdom WestRock Full time

    **The Opportunity**: Reporting to the Customer Service Manager, you will manage the performance of the Customer Service Team and the department’s responsiveness to customer requirements, in order to achieve the agreed business performance objectives. **How you will impact WestRock**: - Develop, motivate and lead the Customer Service team to optimise its...

  • Customer Service Representative

    2 months ago

    Wrexham, Wrexham, United Kingdom beBee Professionals Full time £20,000 - £25,000

    We are looking for a Customer Service Representative to provide outstanding customer service and support the store's operations in Wrexham, United Kingdom.Key Responsibilities:Assist customers with product selection and provide product knowledge and advice.Operate the cash register and handle transactions efficiently.Maintain the store's visual presentation...

  • Customer Service Representative

    4 weeks ago

    Wrexham, Wrexham, United Kingdom William Hill PLC Full time

    Company OverviewWorking for William Hill PLC means being part of a team that values customer satisfaction and community engagement. We strive to create a welcoming environment where customers feel valued and supported.Job SummaryThis role involves providing excellent customer service, processing bets, and assisting with customer queries. You will be...

  • Customer Service Coordinator

    6 months ago

    Wrexham, United Kingdom Ipsen Biopharm Ltd Full time

    Ipsen is a growing and dynamic specialty-driven biopharmaceutical company focussed on innovation and specialty care. The patient is at the heart of everything we do, and we also care for our employees because they are the ambassadors who truly make a difference. We attract and develop bold, agile and entrepreneurial individuals who take full ownership of...

  • Customer Service Manager

    2 weeks ago

    Wrexham, Wrexham, United Kingdom NEC Software Solutions Full time

    **Job Title:** Customer Service Manager**Location:** Wrexham, UKWe are seeking a highly skilled Customer Service Manager to join our team at NECSWS. As a key member of our organization, you will be responsible for supporting the delivery of our Discretionary Welfare Fund contract work via online, telephone, and postal applications.**Key...