Customer Service Team Leader

6 months ago

Wrexham, United Kingdom WestRock Full time

**The Opportunity**:
Reporting to the Customer Service Manager, you will manage the performance of the Customer Service Team and the department’s responsiveness to customer requirements, in order to achieve the agreed business performance objectives.

**How you will impact WestRock**:

- Develop, motivate and lead the Customer Service team to optimise its effectiveness and flexibility, ensuring customer expectations are achieved, and department procedures are followed
- Balance work loading, based on an individual’s capability and customer expectations, offering practical advice on workload priorities
- Lead from the front, always supporting and encouraging excellence, promoting a team working ethic by example
- Take responsibility for critical decision-making considering individuals, quality expectations, impacts and costs
- Consult and communicate with the local management team, including participation in internal meetings
- Work alongside Sales to implement new business in a timely manner and develop new customer relationships to increase sales volume and maximise profitability
- Communicate effectively with our customers to understand and realise expectations, increasing loyalty to the business by building good professional customer relationships
- Undertake customer visits and meetings as required
- Support the quality function in investigating CS related complaints through questioning techniques and root cause analysis
- Provide accurate short, medium and long-term data as necessary e.g. account analysis, monthly statistics, KPI’s etc.
- Advocate the importance of commercial awareness within the team and communicate the impacts it can have
- Identify commercial opportunities within the customer service department
- Manage performance and monitor time and attendance of the team; conduct development reviews and ensure that any training is in line with business needs
- Take the lead with H&S issues, any environmental concerns and ensure the team work safely
- Conduct team briefings, ensuring alignment and functional efficiencies are achieved through good communication with the team and internal departments
- Identify areas of improvement and standardisation across the team and suggest action plans
- Promote continuous improvement initiatives within the team
- Ensure that optimal service is guaranteed during periods of absence or holidays
- Provide cover for other team leaders to ensure the team is supported during times of holiday or absence
- Occasional travel may also be required between Bourne, Lincolnshire, and Wrexham, Wales, to support team members based at both sites

**What you need to succeed**:

- Good confident communicator
- Negotiation skills
- Commercial / financial awareness
- Project Management experience
- Knowledge of a packaging business highly desirable
- Numerical / verbal reasoning skills at management norm
- IT literate to intermediate level in Excel, Word, PowerPoint and Outlook
- Current drivers license

Work Location: In person

  • Customer Team Leader

    6 months ago

    Wrexham, United Kingdom Coop Full time

    **Customer Team Leader** - Location: Market Street, Rhos, Wrexham, LL14 1AF- Pay: £13.32 per hour- Contract: 16 hours per week + regular overtime, permanent, part time- Working pattern: Varied shifts including early mornings from 5.45am (store opening), afternoons, late evenings to 10pm (store closing) and weekends, to be discussed at interview- Full, paid...

  • Customer Team Leader

    6 months ago

    Wrexham, United Kingdom Coop Full time

    **Customer Team Leader** - Location: The Co-operative Food, Chester Road, Wrexham, LL12 0HW- Pay: £13.32 per hour- Contract: 16 hours per week + regular overtime, permanent, part time- Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview- Full, paid...

  • Customer Team Leader

    6 months ago

    Wrexham, United Kingdom Coop Full time

    **Customer Team Leader** - Location: The Red Lion, Hawarden Road, Hope, Wrexham, LL12 9NG - Pay: £12.10 per hour + great benefits - Contract: 25 hours per week + regular overtime, permanent, part time - Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at...

  • Customer Team Leader

    5 months ago

    Wrexham, United Kingdom Coop Full time

    **Customer Team Leader** - Location: 5 Lord Street, Wrexham, LL11 1LG - Pay: £12.10 per hour + great benefits - Contract: 30 hours per week + regular overtime, permanent, part time - Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview - Full training...

  • Team Leader

    5 months ago

    Wrexham, United Kingdom Card Factory Full time

    Job Introduction **Location: Card Factory, Plas Coch Retail Park, Wrexham, LL11 2BA** **Contracted Hours Available: 6** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience...

  • Team Leader

    6 months ago

    Wrexham, United Kingdom Spire Healthcare Full time

    **Team Leader - Private Patient Sales Advisor | Sales | Wrexham | Full time, Permanent | 37.5 hrs per week | Basic salary is **from £24,000 to £26,000 **per annum DOE** Spire Yale Hospital have an exciting opportunity for an experienced Team Leader/Supervisor to join our Sales Advisor team. Spire Yale Hospital is one of North Wales’ leading private...

  • Team Leader

    1 month ago

    Wrexham, Wrexham, United Kingdom NECSWS Full time

    Job Title: Team LeaderJob Summary:We are seeking a highly skilled Team Leader to join our team at NEC Software Solutions. As a Team Leader, you will be responsible for leading a team of advisors and supporting the DAF Service Manager in improving performance and identifying areas for improvement.Key Responsibilities:Lead a team of advisors and provide...

  • Team Leader

    6 months ago

    Wrexham, United Kingdom Ministry of Justice Full time

    Salary - £27,223 - £28,613 Number of jobs available - 1 Detail of reserve list - 12 Months Region - Wales City/Town - Wrexham Building/Site - WREXHAM MAGISTRATES WREXHAM, LL12 7BP Grade - EO Organisation Grade for MoJ - EO Post Type - Permanent Working Pattern - Full Time, Part Time Role Type - Operational Delivery Job description **Proud to...

  • Greggs Team Leader

    2 months ago

    Wrexham, Wrexham, United Kingdom Asda Express Full time

    Greggs Team Leader OpportunityWe are seeking a dedicated and motivated individual to join our team as a Greggs Team Leader at our Asda Express bakery in Llan-Y-Pwll, Wrexham.Key Responsibilities:Manage the bakery in the absence of the ManagerLead and motivate a team to achieve sales and profitability targetsEnsure excellent customer service and store...

  • Team Leader

    6 months ago

    Wrexham, United Kingdom DHL Full time

    **Pay Rate**:£24,856.89 **Contract Type**:Permanent (Full-Time) **Shift patterns**:Mon-Fri - 40hrs per week **Location: Wrexham: HMP Berwyn - LL13 9QS** **PLEASE NOTE: The role is based within a prison. You will be required to undergo an enhanced security vetting process if you are to be successful for this position.** Did you know that DHL, an...

  • Team Leader

    5 months ago

    Wrexham, United Kingdom DHL Full time

    JOB DESCRIPTION Pay Rate: £24, Contract Type: Permanent (Full-Time) Shift patterns: Mon-Fri - 40hrs per week Location: Wrexham: HMP Berwyn - LL13 9QS PLEASE NOTE: The role is based within a prison. You will be required to undergo an enhanced security vetting process if you are to be successful for this position. Did you know that DHL, an...

  • Customer Experience Leader Apprentice

    6 months ago

    Wrexham, United Kingdom McDonald's Limited Full time

    **Job description** Every McDonald’s customer should have a brilliant experience each time they visit. As a Customer Experience Leader, you’ll make it happen! Interviews for this fast paced, rewarding role will take place throughout August. **Job requirements** McOpCo are partnered with Lifetime Training to recruit the next generation of Apprentices...

  • Customer Service Representative

    3 weeks ago

    Wrexham, United Kingdom HAYS Full time

    Customer Service Representative | Wrexham | Competitive salary Your new company A global and successful manufacturing company based in Wrexham who are leaders in their field are currently looking for an experienced customer service coordinator to join their team on a fixed-term basis. Recognised for their innovation, this is an excellent opportunity for a...

  • Greggs Team Leader

    6 months ago

    Wrexham, United Kingdom Asda Express Full time

    **Role**:Greggs Team Leader **Location**:Wrexham, LL13 9SB **Hours**:Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**:£11.94 **Company**: Asda Express We are looking for a dedicated Supervisor who can lead, inspire and motivate a team to join our welcoming Greggs bakery! Our bakery Team Leaders are responsible for managing the bakery...

  • Customer Service Liaison

    4 weeks ago

    Wrexham, Wrexham, United Kingdom Hays Specialist Recruitment Limited Full time

    Your new company is a global leader in its field, based in Wrexham and known for innovation. We are seeking a customer service coordinator to join our team on a fixed-term basis.Your role will be to support a portfolio of customers, ensuring accurate order processing and building long-standing relationships. Key responsibilities include:Communication...

  • Warehouse Team Leader

    5 months ago

    Wrexham, United Kingdom DHL Full time

    **Position**: Warehouse Team Leader **Contract Type**: Permanent (Full-Time) **Location**: HMP Berwyn - Wrexham (LL13 9QS) **Salary: £24,856.89** **Shift Pattern**: Monday to Friday, Days **PLEASE NOTE: The role is based within a Prison. You will be required to under-go an Enhanced Security Vetting Process if you are to be successful for this...

  • Customer Service Advisor

    6 months ago

    Wrexham, United Kingdom Travail Employment Group Ltd Full time

    Customer Service Advisor - Permanent Wrexham £23,000 per annum Monday to Friday - No Weekends Our client who are leader in their industry are looking for Customer Service Advisors to join their team to support in delivering a first class, informative, friendly and professional after-sales experience to their Nationwide customer base. You will enjoy a...

  • Customer Service Representative

    1 month ago

    Wrexham, United Kingdom HAYS Full time

    Customer Service Representative | Wrexham | Competitive salary Your new company A global and successful manufacturing company based in Wrexham who are leaders in their field are currently looking for an experienced customer service coordinator to join their team on a fixed-term basis. Recognised for their innovation, this is an excellent opportunity for a...

  • Customer Service Representative

    5 days ago

    Wrexham, United Kingdom HAYS Full time

    Customer Service Representative | Wrexham | Competitive salary Your new company A global and successful manufacturing company based in Wrexham who are leaders in their field are currently looking for an experienced customer service coordinator to join their team on a permanent basis. Recognised for their innovation, this is an excellent opportunity for a...

  • Customer Service Representative

    2 weeks ago

    Wrexham, United Kingdom HAYS Full time

    Customer Service Representative | Wrexham | Competitive salary Your new company A global and successful manufacturing company based in Wrexham who are leaders in their field are currently looking for an experienced customer service coordinator to join their team on a permanent basis. Recognised for their innovation, this is an excellent opportunity for a...