Customer Service Manager

7 days ago


Wrexham, Wrexham, United Kingdom NEC Software Solutions Full time

Job Title: Customer Service Manager

Location: Wrexham, UK

We are seeking a highly skilled and experienced Customer Service Manager to join our team at NECSWS. As a key member of our team, you will be responsible for delivering exceptional customer service and supporting the delivery of our Discretionary Welfare Fund contract.

Your main responsibilities will include:

  • Providing excellent customer service to clients, citizens, and internal colleagues
  • Supporting a team of advisors to process applications and deal directly with citizens to support their queries
  • Having a thorough understanding and working knowledge of our service, including SLA's, governance, escalation routes, and data security
  • Dealing with and responding to enquiries from clients, citizens, and internal colleagues in a positive and professional manner

You will be an excellent communicator and have a proven track record of delivering high-quality customer service in a fast-paced environment. You will also have a strong understanding of our criteria and guidelines under which processing takes place.

The salary for this role is approximately £25,000 - £30,000 per annum, depending on experience.

Benefits
  • Private Medical Cover funded by NECSWS
  • 25 days paid holiday with the option to buy/sell
  • 4 x basic salary life assurance cover funded by NECSWS
  • A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
  • A selection of flexible benefits to suit your individual needs


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