Customer Service Lead

2 days ago


Wrexham, Wrexham, United Kingdom Clockwork Organisation ltd Full time

Job Title: Customer Service Lead

About Clockwork Organisation Ltd

Clockwork Organisation Ltd is a company that prides itself on delivering exceptional customer service to its clients.

Salary:

£29,250 per annum

Job Description:

This role involves managing inbound customer queries, providing exceptional customer service, and consulting with clients to make them aware of the products available to them.

You will also be expected to utilise help desk software as well as CRM software to manage your workload efficiently.

Requirements:

  • A background in Account Management, business development or customer service
  • Competent user of Microsoft suites including Excel and PowerPoint as well as the ability to use CRM software

Benefits:

  • 25 - 30 days holiday depending on length of service
  • Hybrid working as well as flexible working
  • Progression and personal development opportunities
  • Enhanced pension (Employer contributions of 5%)
  • Free lunch
  • Life insurance (4 times salary)
  • Private Health Insurance
  • Sports and fitness allowance


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