Customer Service Ambassador

3 weeks ago


Wrexham, Wrexham, United Kingdom NEC Software Solutions Full time
Job Description

We are seeking a highly motivated individual to join our team as a Customer Service Ambassador. This role will involve supporting the delivery of the Discretionary Welfare Fund (DAF) contract work via online, telephone, and postal applications.

The successful candidate will be responsible for verifying and resolving grant applications against set criteria, providing accurate data recording, and liaising with applicants to process information into the DAF solution. They will also undertake eligibility checks, seek information directly from applicants, and utilize additional sources for confirmation.

This is an excellent opportunity to join a dynamic team and make a real difference in people's lives. As a Customer Service Ambassador, you will have the opportunity to develop your skills and knowledge in a fast-paced office environment.

Salary: £25,000 - £30,000 per annum, depending on experience.



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