Customer Service Representative

1 day ago


Wrexham, Wrexham, United Kingdom William Hill PLC Full time

Company Overview

Working for William Hill PLC means being part of a team that values customer satisfaction and community engagement. We strive to create a welcoming environment where customers feel valued and supported.

Job Summary

This role involves providing excellent customer service, processing bets, and assisting with customer queries. You will be responsible for building relationships with customers, championing safer gambling practices, and supporting managers with shop displays and opening/closing activities.

Required Skills and Qualifications

To succeed in this role, you will need strong interpersonal and empathy skills, as well as the ability to work effectively in a team environment. As a Customer Service Representative, you will be working with customers from diverse backgrounds, so it's essential to possess excellent communication skills.

Benefits

We offer a range of benefits, including an annual pay review and bonus scheme, 28 days' holiday (pro rata) plus a paid birthday day off, subsidised travel in London, and a pension plan with a 4% employer match. Additionally, we provide training and development opportunities to help you grow professionally.

Salary

The estimated salary for this role is £25,000 - £30,000 per annum, depending on experience. This figure is based on industry standards and takes into account the location and responsibilities of the position.



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