Customer Experience Manager

20 hours ago


Wrexham, Wrexham, United Kingdom Aggregate Industries UK Limited Full time
About Our Business

We are a leading player in the construction industry, committed to delivering a sustainable future for all. Our customer-focused approach has earned us recognition as one of the safest companies in our space.

The Role

We are seeking a Sales and Planning Representative to join our team. This role will involve acting as the primary contact for customers, handling inquiries, taking orders, and managing the entire customer journey, including pricing, planning, and after-sales support.

  • Manage customer relationships and provide exceptional customer service.
  • Oversee daily logistics, working with transport and operations to ensure orders are fulfilled efficiently while meeting customer expectations.
  • Leverage technology to manage customer orders proactively, utilising tools like sensor and optimisation systems to enhance service delivery.
  • Proactively handle challenges, such as supply issues or delivery changes, while keeping customers informed and satisfied.
Key Requirements
  • Exceptional communication and relationship-building skills, with a polite and professional demeanor.
  • Strong problem-solving abilities, with a proactive approach to addressing customer needs and resolving complaints.
  • Experience in planning and logistics, ensuring resources are used efficiently to deliver on commitments.
  • Ability to use digital tools effectively and embrace innovation in customer and logistical management.
Benefits
  • A competitive salary of £35,000 - £45,000 per annum, plus bonus, 25 days holiday + your local bank holidays (with options to increase), and other benefits recognising the contribution you bring.
  • A highly respected team in a business that has a huge focus on Health & Safety.
  • Enhanced family benefits, including maternity, paternity, and adoption leave.
  • The opportunity to be part of something bigger with our 'Women Empowered - Stronger Together Mentor Program.'
  • A free 24/7 remote GP service for you and your household.
  • Opportunities for career progression both at home and abroad.


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