Customer Experience Representative

1 week ago


Wrexham, Wrexham, United Kingdom Cotton Traders Full time

As a multi-channel retailer, we're seeking a skilled Customer Experience Representative to join our team at Cotton Traders.

We pride ourselves on delivering exceptional customer experiences across all touchpoints, and this role is crucial in helping us achieve that goal.

The ideal candidate will be passionate about people and have a keen eye for detail. You'll work alongside our brilliant colleagues to provide an engaging experience for our customers, ensuring they feel valued and appreciated.

Some of your key responsibilities will include:

  • Delivering personalized service to customers, treating them as you would like to be treated
  • Assisting with store merchandising, ensuring our brand guidance is met
  • Managing stockrooms effectively, ensuring seamless replenishment and stock control
  • Serving customers in a helpful and pleasant manner
  • Building strong relationships with colleagues and other stakeholders

We're looking for someone who is kind, morally sound, and open to change and challenge. If you're a team player with excellent communication skills, we'd love to hear from you.

In return for your hard work and dedication, you can expect:

  • A competitive salary of £16,500 per annum
  • 28 days' holiday (including bank holidays, pro-rata)
  • A generous clothing allowance
  • Employee discounts for you and your family
  • A health cash-plan
  • A long service award

This is a fantastic opportunity to join one of the UK's best-loved clothing brands. If you're passionate about delivering exceptional customer experiences, we want to hear from you.



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