Customer Service Representative

3 weeks ago


Wrexham, Wrexham, United Kingdom NEC Software Solutions Full time

Job Description

At NEC Software Solutions, we're committed to delivering exceptional public services that make a real difference in people's lives. As a Customer Service Representative, you'll play a vital role in supporting our Discretionary Assistance Fund (DAF) contract work.

Key Responsibilities

  • Process emergency payments and individual assistance grant applications
  • Manage and process data in a fast-paced office environment
  • Accurately record data and liaise with applicants to process information into the DAF solution
  • Undertake eligibility checks with applicants, seeking information directly from them and utilising additional sources for confirmation
  • Comply with Processing Services Customer Charter when dealing with all incoming and outbound calls
  • Work as part of the team in achieving targets set by the Service Manager
  • Deal with incoming and outgoing correspondence relating to Local Welfare Provision

Requirements

  • Ability to demonstrate a pre-existing right to work and travel within the UK
  • Satisfactory vetting, financial probity check, references, and occupational health checks
  • Depending on the nature of the role, a Disclosure Barring Service (DBS) check may also be required

About Us

We're NEC Software Solutions, part of global tech giant NEC Corporation. Our software helps dispatch ambulances, support families, keep trains on the move, locate missing people, and even test the hearing of newborn babies. We work with governments, hospitals, police forces, housing providers, local authorities, and more, helping them pay financial support faster, speed up treatments for patients, and respond to emergencies in the right way.

We're an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us.



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