Customer Service Representative
4 weeks ago
Job Title: Customer Service Representative
Location: Wrexham, UK
Job Summary:
We are seeking a Customer Service Representative to join our team at NEC Software Solutions. As a key member of our team, you will be responsible for providing exceptional customer service to applicants and clients, ensuring that their needs are met in a timely and professional manner.
Key Responsibilities:
- Process emergency payments and individual assistance grant applications
- Manage and process data in a fast-paced office environment
- Accurate data recording
- Liaise with applicants to process information into the DAF solution
- Undertake eligibility checks with the applicant, seeking information direct from the applicant, utilising additional sources for confirmation
- Comply with Processing Services Customer Charter when dealing with all incoming and outbound calls
- Work as part of the team in achieving targets set by the Service Manager
- Deal with incoming and outgoing correspondence relating to Local Welfare Provision either by telephone, email, or letter
- Deal with and respond to enquiries from clients, citizens, and internal colleagues in a positive and professional manner
What We Offer:
We pride ourselves in offering an excellent benefits package, including an above-average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:
- Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
- 25 days paid holiday with the option to buy/sell (FTE)
- 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
- A Group Pension Plan with fantastic employer contributions up to a maximum of
- A selection of flexible benefits to suit your individual needs
- All colleagues get free access to LinkedIn Learning. Over 15,000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.
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