Customer Service Representative

1 month ago


Wrexham, Wrexham, United Kingdom NEC Full time

Job Title: Customer Service Representative

Job Summary:

We are seeking a highly skilled Customer Service Representative to join our team at NEC Software Solutions. As a key member of our Discretionary Assistance Fund (DAF) team, you will be responsible for providing exceptional customer service to individuals experiencing financial hardship.

Key Responsibilities:

  • Process emergency payments and individual assistance grant applications
  • Manage and process data in a fast-paced office environment
  • Accurate data recording
  • Liaise with applicants to process information into the DAF solution
  • Undertake eligibility checks with the applicant, seeking information direct from the applicant, utilising additional sources for confirmation
  • Comply with Processing Services Customer Charter when dealing with all incoming and outbound calls
  • Work as part of the team in achieving targets set by the Service Manager
  • Deal with incoming and outgoing correspondence relating to Local Welfare Provision either by telephone, email, or letter
  • Deal with and respond to enquiries from clients, citizens, and internal colleagues in a positive and professional manner

What We Offer:

We pride ourselves in offering an excellent benefits package, including an above-average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:

  • Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
  • 25 days paid holiday with the option to buy/sell (FTE)
  • 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
  • A Group Pension Plan with fantastic employer contributions up to a maximum of
  • A selection of flexible benefits to suit your individual needs
  • All colleagues get free access to LinkedIn Learning. Over 15,000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.


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