Customer Support Specialist
5 months ago
Customer Support Specialist£22,000 - £28,000 per annum (depending on skills and abilities)
Permanent opportunity in Wrexham
**Additional benefits**:
- 25 days holiday plus bank holidays
- Hybrid working as well as flexible working.
- Progression and personal development opportunities
- Enhanced pension (Employer contributions of 5%)
- Free lunch
- Life insurance (4 times salary)
- Private Health Insurance
- Sports and fitness allowance
The Role
Customer Support Specialist required for a dynamic and progressive organisation who provide first class service to their client base.
**Responsibilities of the Customer Support Specialist**:
- Managing inbound customer queries, providing exceptional customer service.
- Consulting with clients, making them aware of the products available to them.
- Developing company product knowledge to discuss with client base.
- Working collaboratively with colleagues and company departments.
- Using help desk software as well as CRM software (Sales force).
**The ideal Customer Support Specialist requirements**:
- Background in Account Management, business development or customer service.
- Effective relationship builder.
- Customer focused as well as a fantastic communicator.
- A warm, positive, confident professional, adaptable to change and evolving requirements.
- Technologically savvy and confident with all of the Microsoft suites including Excel and PowerPoint as well as have the ability to use CRM software.
**Additional skills/job titles**: Account Manager, Business Development, Customer Service Advisor, Customer Service Manager, Client Support Specialist.
**Note**: If this job is not for you but you are looking for a new opportunity, please contact us for a confidential discussion on your career.
To Apply
Travail Employment Group is operating as an Employment Agency.
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