Customer Service and Support Specialist

2 weeks ago


Wrexham, Wrexham, United Kingdom NEC Software Solutions Full time

Company Description

We're NEC Software Solutions, a global tech giant, working with governments, hospitals, police forces, housing providers, and local authorities to support amazing public services.

Our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people, and even test the hearing of newborn babies.

As part of our team, you'll help our 3,000+ employees push the boundaries of what's possible and make a difference in the world.

We work with clients to award clients with cash, grants, and white goods to individuals experiencing financial hardship.

Our core function is to verify and resolve grant applications against set criteria.

Job Description

Location: Wrexham, UK

Full time 37.5 hours a week

Service Details
  • We manage the Discretionary Assistance Fund (DAF) on behalf of our client the Welsh Government.
  • We award clients with cash, grants, and white goods to individuals experiencing financial hardship.
  • Our core function is to verify and resolve grant applications against set criteria.
  • We help customers over the phone, online, and by email.

The Role

As a key deliverer of the DAF contract, you'll support the delivery of Discretionary Welfare Fund (DAF) contract work via online, telephone, and postal applications.

  • Process emergency payments and individual assistance grant applications.
  • Manage and process data in a fast-paced office environment.
  • Accurate data recording.
  • Liaise with applicants to process information into the DAF solution.
  • Undertake eligibility checks with the applicant, seeking information direct from the applicant, utilising additional sources for confirmation.
  • Comply with Processing Services Customer Charter when dealing with all incoming and outbound calls.
  • Work as part of the team in achieving targets set by the Service Manager.
Qualifications

We pride ourselves in offering an excellent benefits package, including an above average pension scheme.

  • Private Medical Cover funded by NEC for Employees.
  • 25 days paid holiday with the option to buy/sell (FTE).
  • 4 x basic salary life assurance cover funded by NEC.
  • A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%.


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