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Experienced Customer Support Specialist

2 months ago

Wrexham, Wrexham, United Kingdom NECSWS Full time

We are seeking an experienced customer support specialist to join our team in Wrexham, UK. This is a full-time position that offers up to 37.5 hours of work per week.

The successful candidate will be responsible for verifying and resolving grant applications against set criteria. They will also provide support to customers via phone, online, and email.

Key Responsibilities:
  • Support the delivery of the Discretionary Welfare Fund contract
  • Process applications and deal directly with citizens to resolve their queries
  • Work in a senior role, supporting a team of advisors
  • Manage and process data in a fast-paced office environment

In this role, you will have the opportunity to make a real difference in the lives of individuals experiencing financial hardship.

The salary for this position is £25,000-£30,000 per annum, depending on experience.

We offer a comprehensive benefits package, including private medical cover, paid holiday, life assurance, and a group pension plan.

NEC Software Solutions is an equal opportunities employer and welcomes applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please let us know.