Administrative Support Specialist

1 day ago


Wrexham, Wrexham, United Kingdom NHS Full time
Job Overview: We are looking for an experienced Administrative Support Specialist to join our team. As an Assistant Complaints Coordinator, you will play a vital role in supporting the Concerns Team by preparing and managing Datix reports, resolving early resolution patient complaints, and collaborating with services to resolve Grade 1 complaints.

Key Responsibilities:
  1. Prepare and manage Datix reports, ensuring accurate and timely logging of complaints
  2. Resolve early resolution patient complaints and collaborate with services to resolve Grade 1 complaints
  3. Provide exceptional customer service, respond to enquiries, and deliver an efficient and effective service in accordance with PTR guidelines

About Us

We are part of Betsi Cadwaladr University Health Board (BCUHB), the largest health organisation in Wales. Our team is committed to providing high-quality care and improving patient outcomes through effective complaint management.

We value diversity and promote equality, and are proud to welcome applicants from diverse backgrounds.



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