Customer Experience Specialist
2 days ago
We are looking for a Customer Experience Specialist to join our team at Aggregate Industries UK Limited.
In this role, you will be responsible for delivering exceptional customer experiences while managing the end-to-end sales and planning process.
Main Responsibilities:- Handle customer inquiries and manage the entire customer journey, including pricing, planning, and after-sales support.
- Build strong relationships with customers and internal teams to position our business as a trusted partner in construction and sustainability.
- Oversee daily logistics to ensure orders are fulfilled efficiently while meeting customer expectations.
- Leverage technology to manage customer orders proactively and enhance service delivery.
- Proactively handle challenges, such as supply issues or delivery changes, while keeping customers informed and satisfied.
- Exceptional communication and relationship-building skills.
- Strong problem-solving abilities with a proactive approach to addressing customer needs.
- Experience in planning and logistics with a focus on efficient resource usage.
- Ability to use digital tools effectively and innovate in customer and logistical management.
Estimated Salary: £45,000 - £60,000 per annum, depending on experience.
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