Client Support Specialist

2 weeks ago


Wrexham, United Kingdom ShortList Full time

**Client Support Specialist**

**Wrexham**

**£28,000
ShortList are recruiting for a Client Support Specialist to join a market leading business in Wrexham. The role is responsible for managing product support requests and resolving user queries. You will be able to identify the core root of issues and use product knowledge to resolve user queries.

This role is best suited to a confident and friendly communicator, with the ability to pick up technical knowledge and deal demands in an efficient manner. The client are also open to junior options looking for a step into the tech and consultancy world. This product is a bespoke technology and requires basic Excel and Salesforce knowledge, preferably.

Skills required for the Client Support Specialist:

- A problem solver who adds value to support interactions
- Can work well in a team and understand when to escalate a technical situation
- A self-motivated, well organised and highly driven individual
- Positive approach to learning and able to pick up new technology quickly
- Proficient user of the Microsoft packages, specifically Excel
- Diploma or Bachelor's Degree in Computing or similar would be ideal, but not essential

Experience with helpdesk software such as Salesforce would be beneficial
-

Responsibilities:

- Efficiently manage external technical support requests
- Ensure that customers are well-informed through support queries
- Use internal support knowledge to minimise the number of queries
- Feedback the most common technical queries and errors to an internal support team
- Prioritise requests based on urgency and customer and company requirements
- Provide regular reporting and analysis summaries
- Document and classify all tickets correctly
Handle and process any personal data in a confidential manner
-

The Client Support Specialist will be quality focused with excellent attention to detail, self-motivated and able to prioritise to strict deadlines. The role is a fantastic opportunity for an enthusiastic professional who has a passion for customer service and seeks personal development and progression. The role would appeal to someone who wants to join a friendly and busy team, in a business that has ambitious growth plans.

The Client Support Specialist role has a salary of up to £28,000 and comes with a range of fantastic benefits including matched pension at 5%, health and life insurance, free lunch, flexi-time and 33 days annual leave (including bank holidays) rising with length of service. This is a hybrid role, based in Wrexham and is commutable from Chester, North Wales, Wirral and Cheshire.

APPLY NOW for immediate consideration



  • Wrexham, United Kingdom Best Companies Full time

    **Best Companies** have an exciting opportunity for a **Client Support Specialist** to join the team based in **Llay**, **Wrexham**. You will join us on a **full time, permanent** basis, and in return you will receive a competitive salary of **£22,000 - £28,000 per annum plus benefits.** Best Companies is a workplace engagement specialist, helping our...


  • Wrexham, United Kingdom Best Companies Full time

    **Best Companies** have an exciting opportunity for a **Client Experience Specialist** to join the team based in **Llay**, **Wrexham**. You will join us on a **full time, permanent** basis, and in return you will receive a competitive salary of **£25,000 - £31,000 per annum plus benefits.** Best Companies is a workplace engagement specialist, helping our...


  • Wrexham, United Kingdom Travail Employment Group Ltd Full time

    Customer Support Specialist£22,000 - £28,000 per annum (depending on skills and abilities) Permanent opportunity in Wrexham **Additional benefits**: - 25 days holiday plus bank holidays - Hybrid working as well as flexible working. - Progression and personal development opportunities - Enhanced pension (Employer contributions of 5%) - Free lunch - Life...


  • Wrexham, United Kingdom Best Companies Full time

    **Best Companies **have an exciting opportunity** **for a **Tech Support Specialist** to join the team based in **Llay, Wrexham.** You will join us on a **full time, permanent** basis, and in return you will receive a competitive salary of **£24,000 - £31,000 per annum plus benefits.** Best Companies is a workplace engagement specialist, helping our...


  • Wrexham, Wrexham, United Kingdom ShortList Full time

    Tech Support SpecialistWrexham**£31,000 ShortList are recruiting for a Tech Support Specialist to join a market leading business in Wrexham. The Tech Support Specialist is responsible for managing support requests and resolving user incidents and customer queries. You will be able to identify the core root of issues and use product knowledge to resolve user...


  • Wrexham, Wrexham, United Kingdom Clockwork Organisation Ltd ta Travail Employment Full time

    Customer Experience Advisor 25, ,000 per annum (depending on skills and abilities) Permanent opportunity in Wrexham Additional benefits: days holiday depending on length of serviceHybrid working as well as flexible working.Progression and personal development opportunitiesEnhanced pension (Employer contributions of 5%)Free lunchLife insurance (4 times...


  • Wrexham, Wrexham, United Kingdom Clockwork Organisation Ltd ta Travail Employment Full time

    Customer Experience Advisor 25, ,000 per annum (depending on skills and abilities) Permanent opportunity in Wrexham Additional benefits: days holiday depending on length of serviceHybrid working as well as flexible working.Progression and personal development opportunitiesEnhanced pension (Employer contributions of 5%)Free lunchLife insurance (4 times...


  • Wrexham, United Kingdom DTCC Full time

    **Are you ready to make an impact at DTCC?** Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the...

  • Specialist Mentor

    4 weeks ago


    Wrexham, United Kingdom Greenway Support Group Full time

    **We are looking for Specialist Mentors (Mental Health)** Mentors work with students on a one-to-one basis addressing the barriers to learning created by an impairment e.g. mental health or autism spectrum conditions. Examples of these barriers include, coping with anxiety and stress, how to deal with concentration difficulties, time management, and...


  • Wrexham, United Kingdom Roberts Webb Recruitment Full time

    Working for an SME based in Wrexham, we are looking for a proactive, engaging and customer focused individual to join a high performing team. This role will suit you if you love interacting with clients, are a good problem solver and have excellent organisational and communication skills. **Location**: Wrexham - hybrid working **Salary**: Up to £28k plus...

  • Validation Specialist

    3 weeks ago


    Wrexham, Wrexham, United Kingdom Recruit4staff Full time

    Recruit4staff is proud to be representing their client, a leading Wrexham-based manufacturer in their search for a Validation Specialist For the successful Validation Specialist our client is offering: I. Competitive salary ii. Monday-Friday, 8:30 am - 4:30 am iii. Permanent role iv. 25 days holidays + bank holidays v. Very Generous benefits...

  • 360 Wheeled Excavator

    3 weeks ago


    Wrexham, United Kingdom Bluebell Specialist Support Ltd Full time

    Description: 360 wheeled operator needed in Wrexham. 22t machine. Qualifications Required: CPCS/NPORS with CSCS Working Hours: 9 hours Duration: 2 weeks **Salary**: £ 19 Per Hour Salary quoted is an estimate based on similar positions that have been filled recently. Each position is unique and the salary is always negotiable dependant on the clients...


  • Wrexham, United Kingdom Hays Specialist Recruitment Limited Full time

    8:30am-4:30pm, Monday to Friday hours available with well-established college in Wrexham **Your new company** **Your new role** We are looking to primarily fill hours with a client in the Wrexham are where you will work in a college setting providing learning support to young people between 16 to 25 with a variety of disabilities such as Asperger Syndrome,...


  • Wrexham, Wrexham, United Kingdom Roberts Webb Recruitment Full time

    Are you passionate about helping others and solving problems with a smile? Do you thrive in a dynamic, fast-paced environment where each day brings new challenges and opportunities? Is the culture of the business important to you along with development and progression opportunities?If so, we have the perfect opportunity for youPosition: Client Relationship...


  • Wrexham, Wrexham, United Kingdom Hays Specialist Recruitment Limited Full time

    8:30am-4:30pm, Monday to Friday hours available with well-established college in WrexhamYour new companyYour new roleWe are looking to primarily fill hours with a client in the Wrexham are where you will work in a college setting providing learning support to young people between 16 to 25 with a variety of disabilities such as Asperger Syndrome, autistic...


  • Wrexham, Wrexham, United Kingdom Hays Specialist Recruitment Limited Full time

    RECRUITING FOR JANUARY - 8:30-4:30, Monday to Friday hours available with well-established college in WrexhamYour new companyYour new roleWe are looking to primarily fill hours with a client in the Wrexham are where you will work in a college setting providing learning support to young people between 16 to 25 with a variety of disabilities such as Asperger...


  • Wrexham, United Kingdom Robert Webb Recruitment Full time

    Are you passionate about helping others and solving problems with a smile? Do you thrive in a dynamic, fast-paced environment where each day brings new challenges and opportunities? Is the culture of the business important to you along with development and progression opportunities? If so, we have the perfect opportunity for you! Position: Client...

  • Customer Support

    2 weeks ago


    Wrexham, United Kingdom Roberts Webb Recruitment Full time

    Are you passionate about helping others and solving problems with a smile? Do you thrive in a dynamic, fast-paced environment where each day brings new challenges and opportunities? Is the culture of the business important to you along with development and progression opportunities? If so, we have the perfect opportunity for you! Position: Client...


  • Wrexham, United Kingdom Travail Employment Group Ltd Full time

    **Responsibilities of an Online Merchandising Specialist**: - Produce eye catching and informative product descriptions and product briefs - Ensure product listings are up to date and accurate - Create appealing website product listings - Ensure there is an active online presence and maintaining this to capture the customers interest. **About you**: -...

  • Customer Support

    2 weeks ago


    Wrexham, United Kingdom Roberts Webb Recruitment Full time

    Are you passionate about helping others and solving problems with a smile? Do you thrive in a dynamic, fast-paced environment where each day brings new challenges and opportunities? Is the culture of the business important to you along with development and progression opportunities?If so, we have the perfect opportunity for you!Position: Client Relationship...