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Customer Support

3 months ago

Wrexham, United Kingdom Roberts Webb Recruitment Full time

Are you passionate about helping others and solving problems with a smile? Do you thrive in a dynamic, fast-paced environment where each day brings new challenges and opportunities? Is the culture of the business important to you along with development and progression opportunities?

If so, we have the perfect opportunity for you

Position: Client Relationship Specialist

Location: Hybrid working - 3 days in the office and 2 days from home (Chester/Wrexham)

Salary: Up to £28,000 depending upon experience

Benefits: 25 days holiday, pension, private medical, free parking

About Our Client:

They've been established for many years and have an excellent reputation in their industry. They're dedicated to providing exceptional products/services to their customers. They believe that outstanding customer support is the cornerstone of their success. Innovative, friendly and ambitious, the business have big plans so it's an exciting time to be part of their journey.

What You'll Do:

As a Client Relationship Specialist, you will be the friendly voice of their company, assisting customers with their inquiries and ensuring they have an outstanding experience. Your responsibilities will include:

* Responding to customer queries via phone, email, and chat in a timely and professional manner.

* Troubleshooting and resolving customer issues with efficiency and empathy.

* Providing product information and guidance to help customers make the most of their products

* Collaborating with team members and other departments to improve processes and customer satisfaction.

* Documenting and tracking customer interactions and feedback to help them continually improve our service.

Requirements

What We're Looking For:

* Excellent Communication Skills: You can convey information clearly and concisely, both verbally and in writing.

* Problem-Solving Abilities: You love tackling challenges and finding creative solutions.

* Empathy: You understand customer needs and show genuine care in addressing their concerns.

* Tech-Savvy: You are comfortable using various software and are quick to learn new systems.

* Team Player: You work well with others and enjoy being part of a collaborative environment.

* Experience: Previous experience in customer support or a related field is a plus, ideally business to business but we'll also consider B2C such as retail, call centre etc. We value your enthusiasm and willingness to learn

Roberts Webb Recruitment are acting as a Recruitment Agency in relation to this role