Customer Services

5 months ago


Wrexham, United Kingdom Owens Group Full time

**Here at Owens Group we are looking for an enthusiastic & conscientious person to join our Customer Services team based in Wrexham.**

Shift Patterns Available - Monday - Friday.

**_
Job Purpose: To take responsibility and act as the focal point for all customer questions or concerns to ensure timely and accurate answers are provided for the customer. Provide "First Class - Right First Time Customer Service"_**

**Key Accountabilities**
- Carry out tasks largely unsupervised to cost and quality standards.
- Plan ahead - tasks and resources
- Liaise with internal/external customers to resolve problems.
- Collect, analyse, and distribute information/data.
- Provide professional/specialist advice both internally and externally.
- Developing relationships with external customers, suppliers.
- Specify and ensure levels of support service are in place.
- Prioritise and co-ordinate workloads

**Specific Qualifications/ Job Training**

GCSE/NVQ standard. Experience of working at a similar level.

**Specific Experience**

Traffic management

Problem solving/logical thinking

Working unsupervised, continually managing time and prioritising work to meet tight corporate deadlines.

**Specific Skills**

Computer skills - Excel

Good communication skills, interaction at all levels internal and external.

Geographical knowledge

Team player with a flexible "Can-Do" attitude

**Company/Industry Knowledge**

Distribution/Logistics/Supply Chain Environment

**Specific Key Accountabilities**

1. Ability to develop on-going rapport and develop strong professional relationships with customers as well as colleagues.

2. Be responsible for ensuring customers are kept informed at all times throughout their experience with Owens Road Services.

3. Be the point of contact for all customer enquiries.

4. Adhere to customer services procedures, policies and standards for department ensuring all data is accurately entered onto the computer system and up-dated as per procedure.

6. Provide help and advice to customers using organisations products and services.

7. Process any returns correctly, obtaining photographs/paperwork of shot loads - adjusting systems and communicating as required.

8. Compiling and monitoring of customers reports.

9. Ensure all collections and deliveries have been booked and confirmed correctly, especially outside of working hours.

10. Updated internal systems with delivery information as well as failure and discrepancy logs.

11. Support the wider Customer Services Team during busy periods.

**THIS ROLE IS NEITHER EXHAUSTIVE NOR EXCLUSIVE AND MAY BE REVIEWED IN THE FUTURE DEPENDING UPON OPERATIONAL REQUIREMENTS AND STAFFING LEVELS



  • wrexham, United Kingdom Rock managed services Full time

    We are seeking a dedicated and enthusiastic Customer Service Agent to join our dynamic team. This role is essential in providing exceptional service to our customers in the housing and construction sector ensuring their needs are met and their inquiries are resolved efficiently. The ideal candidate will possess strong communication skills, a knack for...


  • Wrexham, United Kingdom Maximus Services, LLC Full time

    **Description & Requirements** **Be part of something great** Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services...


  • Wrexham, Wales, United Kingdom Rock managed services Full time

    We are seeking a dedicated and enthusiastic Customer Service Agent to join our dynamic team. This role is essential in providing exceptional service to our customers in the housing and construction sector ensuring their needs are met and their inquiries are resolved efficiently. The ideal candidate will possess strong communication skills, a knack for...


  • Wrexham, Wrexham, United Kingdom Rock managed services Full time

    About Rock Managed ServicesWe are a dynamic organization seeking a dedicated Customer Service Representative to provide exceptional service to customers in the housing and construction sector.Job Description:Key Responsibilities:Provide timely and efficient resolution to customer inquiriesUtilize strong communication skills to ensure customer needs are...


  • Wrexham, Wales, United Kingdom Rock managed services Full time

    We are seeking a dedicated and enthusiastic Customer Service Agent to join our dynamic team. This role is essential in providing exceptional service to our customers in the housing and construction sector ensuring their needs are met and their inquiries are resolved efficiently. The ideal candidate will possess strong communication skills, a knack for...


  • Wrexham, Wrexham, United Kingdom Rock managed services Full time

    We are seeking a dedicated and enthusiastic customer service professional to provide exceptional support to our clients in the housing and construction sector. Key Responsibilities:Respond to customer inquiries and resolve issues efficiently.Analyze customer needs and provide tailored solutions.Promote excellent communication and problem-solving skills.About...


  • Wrexham, United Kingdom Recruit4Staff Full time

    Recruit4staff are proud to be representing their client, a leading waste management company in their search for a **Customer Service Executive** to work on a permanent basis at their **Wrexham offices**. **For the successful Customer Service Executive our client is offering**: - Up to £25,000 per annum - 8.30am - 5pm - Monday - Friday - Permanent...


  • Wrexham, United Kingdom Recruit4Staff Full time

    . **Recruit4staff is proud to be representing their client, a leading waste management company in their search for a Customer Service Advisor to work from their offices in Wrexham.** **For the successful Customer Service Advisor our client is offering**: i. £22,000 - £23,000 per annum ii. Monday to Friday, 8:30 am - 5 pm, and 1 in 4 Saturdays iii....


  • Wrexham, United Kingdom Recruit4Staff Full time

    Recruit4staff are proud to be representing their client, a leading Manufacturing Company in their search for a **Customer Service Co-ordinator** to work in their leading facility in **Wrexham** **For the successful Customer Service Co-ordinator our client is offering**: i. £12 - £15 per hour DOE ii. 8:30 am - 4:30 pm, Monday - Friday iii. Temporary on...


  • Wrexham, United Kingdom NFU Mutual Agency Full time

    **The Role**: **Customer Service Advisor** **Circa £20k Salary (dependant on experience)** **Full Time** **Permanent Contract** **Location: Wrexham** **Introduction to NFU Mutual** NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers,...


  • Wrexham, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant - Nights **Location**:Wrexham. LL13 9SB **Hours**:Part-Time Hours Available **Hourly Rate**: £11.44 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**:Asda Express **We have a Customer Service opportunity available covering Night Shifts from 22.00pm - 06.00am. The rate of pay is £11.44 per hour (50p+ for night...


  • Wrexham, Wrexham, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Wrexham, United Kingdom.Key Responsibilities:Manage incoming customer inquiries via phone, email, and chat, providing accurate and timely responses.Resolve customer issues efficiently, escalating when...


  • Wrexham, United Kingdom Rainbow Slush Full time

    Are you a confident, customer-focused individual keen to be part of a growing team? Do you have a passion for delivering amazing customer service? If so, this could be the perfect role for you! If you love slush drinks, you’ve come to the right place. At The Axbury Group, we offer a one-stop-shop for all our client slush needs. Whether it’s machine...

  • Customer Service Agent

    2 months ago


    Wrexham, United Kingdom CV-Library Full time

    A well-established Client of mine that specialising in installation, maintenance, and repairs within the social housing sector. That pride themselves on providing exceptional service to our residential and commercial customers. To support their continued growth, I am looking for a dedicated and personable Customer Service Agent to join our team. Key...


  • Wrexham, United Kingdom Travail Employment Group Ltd Full time

    Customer Service Advisor - Permanent Wrexham £23,000 per annum Monday to Friday - No Weekends Our client who are leader in their industry are looking for Customer Service Advisors to join their team to support in delivering a first class, informative, friendly and professional after-sales experience to their Nationwide customer base. You will enjoy a...


  • Wrexham, Wrexham, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We are seeking a Customer Service Representative to provide exceptional service and support to our customers. Key responsibilities include engaging with customers, participating in operational workflow, and collaborating with team members to meet and exceed goals.Key Requirements:High school diploma or equivalent.Experience in customer service or retail is...


  • Wrexham, United Kingdom Adele Carr Recruitment Full time

    Adele Carr are recruiting for an experienced Customer Service Advisor to join an established global company based in Wrexham **Benefits**: - 3x base salary as a life assurance - Training opportunities including LinkedIn Learning - pension 3% employee and 5% employer - Private medical insurance - My Staff Shop - Cycle to work scheme - Social events -...


  • Wrexham, Wrexham, United Kingdom Tesco Full time

    About the RoleWe are seeking a dedicated and passionate individual to join our Tesco store team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service, ensuring a positive shopping experience for our customers.Key ResponsibilitiesProvide excellent customer service, responding to...


  • Wrexham, Wrexham, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a highly skilled Customer Service Representative to provide exceptional service to our customers in Wrexham, United Kingdom. As the first point of contact, you will be responsible for handling incoming calls, emails, and chat queries, providing accurate information, and resolving customer issues efficiently.Key Responsibilities:Handle customer...


  • Wrexham, United Kingdom CV-Library Full time

    Customer Service Representative £32,000 - £35,000 per annum (depending on skills and abilities) Permanent role Working hours are Monday to Friday - 08:30-16:30 Additional benefits: Hybrid opportunity available after 6 months' probation (3 days at home and 2 in office) Company bonus (5% of annual salary) - based on performance and...