Customer Service Advisor

5 months ago

Wrexham, United Kingdom NFU Mutual Agency Full time

**The Role**:
**Customer Service Advisor**
**Circa £20k Salary (dependant on experience)**
**Full Time**
**Permanent Contract**
**Location: Wrexham**

**Introduction to NFU Mutual**
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.

**About the Agency**
Due to the continuing success of our growing Agency, we are recruiting for a full time Customer Service Advisor. As a member of our friendly and welcoming team, you’ll action calls from our customers, take part in sales activity and provide administrative support.

You’ll play a key role in the success of an expanding local business, providing an exceptional service to both our existing customer base and our new customers with a ‘can-do’ proactive enthusiasm. Ideally you will have experience of working in a customer service role in either insurance or financial services. An excellent telephone manner, superb attention to detail and a flexible, people-orientated approach to everything you do is essential. Above all though, you’ll relish the challenge of being part of a truly customer-focused, ambitious team.

As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.

In return, you can expect full training in a friendly and supportive environment. You must have a minimum of 5 GCSEs (or equivalent qualifications) at Grade C/5 including Maths and English. Many of our customers are farmers therefore knowledge of the agriculture sector is an advantage.

**Application deadline: 27/03/24.**

**Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.

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