Service Engineer Manager
1 week ago
The Company: Jackson Fire & Security is rapidly expanding operations across the UK, making now an exciting time to join a company which benefits from constant demand for its fire and security solutions. We work in a wide range of sectors including education, social housing, property management and retail, offering solutions from basic fire extinguishers through to large commercial installations.
Working for Jackson Fire & Security you will be a highly organised and proactive individual. You will be based at our Head Office in Mold, North Wales and our standard working hours are 8am-5pm Monday to Friday. Some flexibility will be required to support the needs of the business.
Main Responsibilities: As the Service Engineer Manager you will be responsibly to lead, manage and motivate a team of lone working field-based Fire & Security Engineers and the Operations office, ensuring that all customers are serviced, on time and to the highest standards. Your duties will include:
Developing strong relationships with customers, focusing on customer service, retention and growth Managing, motivating and supporting field engineers directly Distribution and allocation of work, ensuring completion within agreed timescales Monitoring and reporting weekly on key deliverables and KPI's in line with our NSI and BAFE accreditations and business targets Resolving all customer queries promptly, ensuring delivery of the highest standards of service Monitoring materials and equipment, ensuring stock levels are correct Managing fleet ensuring adherence to standards and maintenance schedule Liaising with suppliers to ensure best price practice and stock availability Person Specification: Proven Experience of hands-on direct management of a team of Engineers or similar on a day to day basis - ideally gained within the fire protection or security industry Highly driven and motivated and the ability to mutli task daily Attention to detail is a key part element of this role People management and motivation of the lone working engineers Strong commercial acumen Clear, effective and influential communication skills at all levels Must be IT literate with knowledge of Microsoft and experience of using CRM systems Must have a Full UK driving licence The Benefits: Salary up to Up to £45,000 per annum basic – depending on experience Performance related bonus 25 days annual leave plus Bank Holidays Additional day off for your birthday Continuous ongoing training opportunities Private medical insurance Opportunities to progress within the organisation Company pension Laptop, mobile phone, and uniform Regular team building days/nights out Quarterly recognition awards for outstanding performance Christmas Bonus Office based in Mold, North Wales Due to the nature of the business, successful applicants will be subject to Security Screening in accordance with BS7858.
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