Fire and Security Services Manager

19 hours ago


Mold, United Kingdom Jackson Fire & Security Full time
Job Overview
At Jackson Fire & Security, we are seeking a highly skilled and experienced Service Engineer Manager to lead our team of field-based Fire & Security Engineers. The successful candidate will be responsible for managing and motivating the team to deliver exceptional customer service and achieve business targets.

Responsibilities
- Develop strong relationships with customers to drive customer service, retention, and growth
- Manage, motivate, and support field engineers directly
- Allocate work and ensure completion within agreed timescales
- Monitor and report on key deliverables and KPIs in line with NSI and BAFE accreditations and business targets
- Resolve customer queries promptly and deliver high standards of service

Requirements
- Proven experience of hands-on direct management of a team of Engineers or similar
- High level of motivation and ability to multitask daily
- Attention to detail is crucial in this role
- Strong commercial acumen and IT literacy with Microsoft skills

Benefits
- Salary up to £45,000 per annum basic depending on experience
- Performance-related bonus
- 25 days annual leave plus Bank Holidays
- Additional day off for birthday
- Ongoing training opportunities
- Private medical insurance
- Opportunities to progress within the organisation
- Company pension


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