Manager of Fire and Security Services
3 weeks ago
About the Role
We are looking for a skilled Engineer Service Manager to lead our team of field-based Fire & Security Engineers and the Operations office. The successful candidate will ensure that all customers receive exceptional service and are serviced on time.
Key Responsibilities:
- Develop strong relationships with customers, focusing on customer service, retention, and growth.
- Manage and motivate field engineers directly, ensuring all customers are serviced on time and to the highest standards.
- Distribute and allocate work efficiently, ensuring completion within agreed timescales.
- Monitor and report weekly on key deliverables and KPIs, aligning with NSI and BAFE accreditations and business targets.
- Resolve customer queries promptly, maintaining the highest standards of service.
- Monitor materials and equipment, ensuring stock levels are correct.
- Manage the fleet, adhering to maintenance schedules and standards.
- Liaise with suppliers for best price practice and stock availability.
Requirements:
- Proven experience in managing a team of engineers or similar, ideally within the fire protection or security industry.
- Highly driven and motivated, with excellent multitasking skills.
- A keen eye for detail is essential.
- Experience in people management and motivation of lone working engineers.
- Strong commercial acumen and effective communication skills at all levels.
- Proficient in IT, with knowledge of Microsoft and CRM systems.
- A full UK driving licence is required.
What We Offer:
- An estimated salary of £45,000 - £50,000, depending on experience.
- 25 days annual leave plus Bank Holidays.
- An additional day off for your birthday.
- Ongoing training opportunities.
- Private medical insurance.
- Opportunities to progress within the organisation.
- A company pension scheme.
- Company-provided laptop, mobile phone, and uniform.
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