Fire and Security Operations Manager

3 days ago


Mold, Flintshire, United Kingdom CV Library Full time

Job Overview

Jackson Fire & Security is a rapidly expanding company across the UK, with a high demand for fire and security solutions. We work in various sectors, including education, social housing, property management, and retail, offering solutions from basic fire extinguishers to large commercial installations.

We are seeking a highly organised and proactive individual to join our team as an Engineer Service Manager. You will be based at our Head Office in North Wales and work standard hours from 8am-5pm Monday to Friday, with some flexibility required to support the business needs.

Job Description:

  • Develop strong relationships with customers, focusing on customer service, retention, and growth.
  • Manage and motivate field engineers directly, ensuring all customers are serviced on time and to the highest standards.
  • Distribute and allocate work efficiently, ensuring completion within agreed timescales.
  • Monitor and report weekly on key deliverables and KPIs, aligning with NSI and BAFE accreditations and business targets.
  • Resolve customer queries promptly, maintaining the highest standards of service.
  • Monitor materials and equipment, ensuring stock levels are correct.
  • Manage the fleet, adhering to maintenance schedules and standards.
  • Liaise with suppliers for best price practice and stock availability.

Person Specification:

  • Proven experience in managing a team of engineers or similar, ideally within the fire protection or security industry.
  • Highly driven and motivated, with excellent multitasking skills.
  • A keen eye for detail is essential.
  • Experience in people management and motivation of lone working engineers.
  • Strong commercial acumen and effective communication skills at all levels.
  • Proficient in IT, with knowledge of Microsoft and CRM systems.
  • A full UK driving licence is required.

Benefits:

  • An estimated salary of £45,000 - £50,000, depending on experience.
  • 25 days annual leave plus Bank Holidays.
  • An additional day off for your birthday.
  • Ongoing training opportunities.
  • Private medical insurance.
  • Opportunities to progress within the organisation.
  • A company pension scheme.
  • Company-provided laptop, mobile phone, and uniform.


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