Service Engineer Manager
20 hours ago
The Company:
Jackson Fire & Security is rapidly expanding operations across the UK, making now an exciting time to join a company which benefits from constant demand for its fire and security solutions. We work in a wide range of sectors including education, social housing, property management and retail, offering solutions from basic fire extinguishers through to large commercial installations.
Working for Jackson Fire & Security you will be a highly organised and proactive individual. You will be based at our Head Office in Mold, North Wales and our standard working hours are 8am-5pm Monday to Friday. Some flexibility will be required to support the needs of the business.
Main Responsibilities:
As the Service Engineer Manager you will be responsibly to lead, manage and motivate a team of lone working field-based Fire & Security Engineers and the Operations office, ensuring that all customers are serviced, on time and to the highest standards. Your duties will include:
- Developing strong relationships with customers, focusing on customer service, retention and growth
- Managing, motivating and supporting field engineers directly
- Distribution and allocation of work, ensuring completion within agreed timescales
- Monitoring and reporting weekly on key deliverables and KPI’s in line with our NSI and BAFE accreditations and business targets
- Resolving all customer queries promptly, ensuring delivery of the highest standards of service
- Monitoring materials and equipment, ensuring stock levels are correct
- Managing fleet ensuring adherence to standards and maintenance schedule
- Liaising with suppliers to ensure best price practice and stock availability
Person Specification:
- Proven Experience of hands-on direct management of a team of Engineers or similar on a day to day basis - ideally gained within the fire protection or security industry
- Highly driven and motivated and the ability to mutli task daily
- Attention to detail is a key part element of this role
- People management and motivation of the lone working engineers
- Strong commercial acumen
- Clear, effective and influential communication skills at all levels
- Must be IT literate with knowledge of Microsoft and experience of using CRM systems
- Must have a Full UK driving licence
The Benefits:
- Salary up to Up to £45,000 per annum basic – depending on experience
- Performance related bonus
- 25 days annual leave plus Bank Holidays
- Additional day off for your birthday
- Continuous ongoing training opportunities
- Private medical insurance
- Opportunities to progress within the organisation
- Company pension
- Laptop, mobile phone, and uniform
- Regular team building days/nights out
- Quarterly recognition awards for outstanding performance
- Christmas Bonus
- Office based in Mold, North Wales
Due to the nature of the business, successful applicants will be subject to Security Screening in accordance with BS7858.
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