Service Engineer Manager
1 week ago
Jackson Fire & Security is rapidly expanding operations across the UK, making now an exciting time to join a company which benefits from constant demand for its fire and security solutions. We work in a wide range of sectors including education, social housing, property management and retail, offering solutions from basic fire extinguishers through to large commercial installations.
Working for Jackson Fire & Security you will be a highly organised and proactive individual. You will be based at our Head Office in Mold, North Wales and our standard working hours are 8am-5pm Monday to Friday. Some flexibility will be required to support the needs of the business.
As the Service Engineer Manager you will be responsibly to lead, manage and motivate a team of lone working field-based Fire & Security Engineers and the Operations office, ensuring that all customers are serviced, on time and to the highest standards. Developing strong relationships with customers, focusing on customer service, retention and growth
Managing, motivating and supporting field engineers directly
Monitoring and reporting weekly on key deliverables and KPI’s in line with our NSI and BAFE accreditations and business targets
Resolving all customer queries promptly, ensuring delivery of the highest standards of service
Monitoring materials and equipment, ensuring stock levels are correct
Managing fleet ensuring adherence to standards and maintenance schedule
Proven Experience of hands-on direct management of a team of Engineers or similar on a day to day basis - ideally gained within the fire protection or security industry
People management and motivation of the lone working engineers
Strong commercial acumen
Must be IT literate with knowledge of Microsoft and experience of using CRM systems
Must have a Full UK driving licence
Salary up to Up to £45,000 per annum basic – depending on experience
~ Performance related bonus
~25 days annual leave plus Bank Holidays
~ Additional day off for your birthday
~ Continuous ongoing training opportunities
~ Private medical insurance
~ Opportunities to progress within the organisation
~ Company pension
~ Laptop, mobile phone, and uniform
~ Regular team building days/nights out
~ Quarterly recognition awards for outstanding performance
~ Christmas Bonus
~ Office based in Mold, North Wales
Due to the nature of the business, successful applicants will be subject to Security Screening in accordance with BS7858.
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