Service Engineer Manager

1 day ago

Mold, United Kingdom Jackson Fire & Security UK Ltd Full time

The Company:

Jackson Fire & Security is rapidly expanding operations across the UK, making now an exciting time to join a company which benefits from constant demand for its fire and security solutions. We work in a wide range of sectors including education, social housing, property management and retail, offering solutions from basic fire extinguishers through to large commercial installations.


Working for Jackson Fire & Security you will be a highly organised and proactive individual. You will be based at our Head Office in Mold, North Wales and our standard working hours are 8am-5pm Monday to Friday. Some flexibility will be required to support the needs of the business.


Main Responsibilities:

As the Service Engineer Manager you will be responsibly to lead, manage and motivate a team of lone working field-based Fire & Security Engineers and the Operations office, ensuring that all customers are serviced, on time and to the highest standards. Your duties will include:

  • Developing strong relationships with customers, focusing on customer service, retention and growth
  • Managing, motivating and supporting field engineers directly
  • Distribution and allocation of work, ensuring completion within agreed timescales
  • Monitoring and reporting weekly on key deliverables and KPI’s in line with our NSI and BAFE accreditations and business targets
  • Resolving all customer queries promptly, ensuring delivery of the highest standards of service
  • Monitoring materials and equipment, ensuring stock levels are correct
  • Managing fleet ensuring adherence to standards and maintenance schedule
  • Liaising with suppliers to ensure best price practice and stock availability


Person Specification:

  • Proven Experience of hands-on direct management of a team of Engineers or similar on a day to day basis - ideally gained within the fire protection or security industry
  • Highly driven and motivated and the ability to mutli task daily
  • Attention to detail is a key part element of this role
  • People management and motivation of the lone working engineers
  • Strong commercial acumen
  • Clear, effective and influential communication skills at all levels
  • Must be IT literate with knowledge of Microsoft and experience of using CRM systems
  • Must have a Full UK driving licence


The Benefits:

  • Salary up to Up to £45,000 per annum basic – depending on experience
  • Performance related bonus
  • 25 days annual leave plus Bank Holidays
  • Additional day off for your birthday
  • Continuous ongoing training opportunities
  • Private medical insurance
  • Opportunities to progress within the organisation
  • Company pension
  • Laptop, mobile phone, and uniform
  • Regular team building days/nights out
  • Quarterly recognition awards for outstanding performance
  • Christmas Bonus
  • Office based in Mold, North Wales

Due to the nature of the business, successful applicants will be subject to Security Screening in accordance with BS7858.

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