Trainee Customer Service Coordinator
2 weeks ago
for our customers by providing assistance and guidance to each customer,
giving a personal touch ensuring they feel valued and respected. You’ll have
empathy, understanding and a passion for delivering excellent customer
service. Full training will be provided, and you’ll be placed within a
supportive team who’ll guide you to ensure you have everything you need to
succeed as a Customer Service Advisor. You don’t need banking experience just
a can-do approach.
Salary - £25,500
**Purpose of the role**
To provide resolutions for customer queriesissues and personalise each
interaction through the use of multiple communication channels.
**Accountabilities**
* Collaboration across multiple digital channels to personalise each interaction with a customer.
* Enhancing the banks digital capabilities when current technology is identified as not yet ready to support.
* Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently.
* Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time.
* Support teams within the business operations function as needed, including risk management, compliance and collections.
* Comply with all regulatory requirements and internal policies related to customer care.
* To provide resolutions for customer queriesissues and personalise each interaction through the use of multiple communication channels.
**Analyst Expectations**
* Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
* Check work of colleagues within team to meet internal and stakeholder requirements.
* Provide specialist advice and support pertaining to own work area.
* Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
* Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
* Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative operational expertise.
* Make judgements based on practice and previous experience.
* Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
* Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
* Build relationships with stakeholders customers to identify and address their needs.
All colleagues will be expected to demonstrate the Barclays Values of Respect,
Integrity, Service, Excellence and Stewardship - our moral compass, helping us
do what we believe is right. They will also be expected to demonstrate the
Barclays Mindset - to Empower, Challenge and Drive - the operating manual for
how we behave.
-
Customer Service Team Leader
6 months ago
Sunderland, United Kingdom Paragon Customer Communications Full time**Customer Service Team Leader**: - **Sunderland - On-site**: - **Salary: £30,000** Paragon Communications are a dynamic and forward-thinking organisation committed to revolutionising the way our Clients do business. At our site in Sunderland we specialise in digital transformation services, helping clients transition from traditional paper-based...
-
Health and Safety Coordinator
7 months ago
Sunderland, United Kingdom Paragon Customer Communications Full time**Health and Safety Coordinator**: - **Salary: £30,000**: - **Location: Sunderland**: - **Hours: Mon-Fri: 8.30am-5pm** We are looking for a Health and Safety Coordinator within a busy inbound centre and warehouse site. The role is to develop, maintain and manage the HSE system and procedure necessary to operate an integrated customer focus...
-
Trainee Field Service Engineer
1 month ago
Sunderland, United Kingdom CV-Library Full timeTrainee Field Service Engineer Sunderland £28,000 - £30,000 + Bonus + Door to door + Training + Stability + Flexibility + Family - Feel + Work life balance + Job satisfaction + Company Van + Fuel Card + Holiday + Pension + Appreciation Solidify your career now as a Trainee Field Service Engineer where you will have job security for the long...
-
Customer Service Coordinator
6 months ago
Sunderland, United Kingdom Rokshaw Laboratories Full timeRokshaw Laboratories are a Pharmaceutical manufacturer and wholesaler, based across three sites in Pallion, Sunderland. We are currently looking for a Customer Service Co-ordinator to join our team of 3 in the Business to Business ordering department. Rokshaw have grown year by year so it’s an exciting time to join the company with great prospects for the...
-
Customer Service Coordinator
7 months ago
Sunderland, United Kingdom Curaleaf Full time**Are you a people person who loves to help others?** **Is making a real difference through your job important to you?** **Do you thrive in a customer focussed environment?** - This Customer Support role could be the perfect next step in your career!_ **About Us**: Curaleaf Inc, a publicly listed business and the world’s largest cannabis company,...
-
Trainee Audiology Practitioner
8 months ago
Sunderland, United Kingdom Specsavers Full time**Job role: Trainee Audiology Practitioner** **Location: Sunderland** **Working hours: Full Time** **Experience level: Previous hearcare experience is not essential** Have you ever considered a role in Audiology? Are you passionate about helping others and giving fantastic customer service? Here is your opportunity to join a global company that is...
-
Trainee Psychological Wellbeing Practitioner
6 months ago
Sunderland, United Kingdom Sunderland Counselling Service Full timeBecoming a Trainee PWP offers an exciting opportunity to train in delivering low intensity psychological therapies within a multidisciplinary and innovative team. The post-holders will support individuals aged 16+, from a variety of cultural backgrounds and should be committed to equal opportunities. They must be able to demonstrate excellent interpersonal,...
-
Customer Service Coordinator/patient Coordinator
6 months ago
Sunderland, United Kingdom Curaleaf Full timeCuraleaf Inc, a publicly listed business and the world’s largest cannabis company, generating annual revenues of in excess of USD 1.2bn and with a market cap of USD 6 bn. At Curaleaf, we have spent the last decade driving the cannabis health movement and providing people across America with quality product they can rely on. Now we’ve gone International,...
-
Risk and Compliance Coordinator
6 months ago
Sunderland, United Kingdom Paragon Customer Communications Full time**Job Title: Risk and Compliance Co-ordinator**: - **Location: Sunderland - fully office based**: - **Salary: Up to £30,000** I’m currently recruiting for a Risk and Compliance Co-ordinator. This is an exciting opportunity for someone who is energised, self-motivated and engaging to join my client’s busy risk and compliance team based in Sunderland....
-
Customer Service Team Leader
6 months ago
Sunderland, United Kingdom tombola Full time**Remote** **Hours: 40 (Available shift patterns below)** **Salary: £30,169** **The role of the Customer Service Team Leader is a key driver of our team's success. In this position, **you'll collaborate closely with the Customer Service Operations Manager to establish and implement effective processes and practices within our CX team. You'll also play a...
-
Client Services Executive
6 months ago
Sunderland, United Kingdom Paragon Customer Communications Full time**Client Services Executive**: - **Sunderland (Site Based)** Are you a dynamic and customer-focused individual looking for a new challenge? We are currently seeking a Customer Service Executive to join Paragon a leading company who specialises in BPO (Business Processing Outsourcing) delivering digital transformation services, helping clients transition...
-
Customer Service Coordinator
6 months ago
Sunderland, United Kingdom Curaleaf Full time**Are you a people person who loves to help others?** **Is making a real difference through your job important to you?** **Do you thrive in a customer focussed environment?** - This Customer Support role could be the perfect next step in your career!_ **About Us**: Curaleaf Inc, a publicly listed business and the world’s largest cannabis company,...
-
Trainee Project Coordinator
3 days ago
Sunderland, Sunderland, United Kingdom CV-Library Full timeWe're looking for talented individuals to join our project management trainee programme.This programme is designed for those who want to develop their skills in project management and progress their careers.Our programme includes:A professional industry-recognised APM qualificationDevelopment in PRINCE2, a globally recognised methodologyA simulated project...
-
Customer Service Coordinator
6 months ago
Sunderland, United Kingdom Curaleaf Full time**Are you a people person who loves to help others?** **Is making a real difference through your job important to you?** **Do you thrive in a customer focussed environment?** - This Customer Support role could be the perfect next step in your career!_ **About Us**: As an international company, Curaleaf is changing lives across the world. The UK is home to...
-
Trainee Vehicle Administrator
6 months ago
Sunderland, United Kingdom Stoneacre Full time**About the role** We are excited to be recruiting for a Trainee Vehicle Sales Administrator. This is an unrivalled opportunity to join one of the UK’s fastest growing motor groups. This is a fantastic opportunity to take the next step into your customer service and administrative development and become the best of the best. Full training will be...
-
Trainee Vehicle Administrator
6 months ago
Sunderland, United Kingdom Stoneacre Full time**About the role** We are excited to be recruiting for a Trainee Vehicle Sales Administrator. This is an unrivalled opportunity to join one of the UK’s fastest growing motor groups. This is a fantastic opportunity to take the next step into your customer service and administrative development and become the best of the best. Full training will be...
-
Customer Service Coordinator
6 months ago
Sunderland, United Kingdom Curaleaf Full time**Do you like to work on detail-focussed tasks?** **Are you able to communicate effectively across all levels of a business?** **Is making a real difference through your job important to you?** **This could be the perfect role for you!** We are looking for a fast-paced problem-solver to join our growing Customer Service team at Rokshaw. **About...
-
Logistics Coordinator
6 months ago
Sunderland, United Kingdom North East Ambulance Service Unified Solutions Full timeFull Time - Permanent Location - Sunderland Salary - £24.155 - £28.591 per annum We are looking for an experiences administrator to join the team Core Responsibilities Coordination of vehicle movements, across the full fleet of vehicles within NEAS, which includes A&E, HART, and PTS The service scheduling for the full NEAS fleet. Compliance...
-
Client Services Team Leader
6 months ago
Sunderland, United Kingdom Paragon Customer Communications Full time**Client Service Team Leader**: - **Sunderland - On-site**: - **Salary: £30,000** Paragon Communications are a dynamic and forward-thinking organisation committed to revolutionising the way our Clients do business. Within our site in Sunderland we specialise in digital transformation services, helping clients transition from traditional paper-based...
-
Business Development Trainee
3 days ago
Sunderland, Sunderland, United Kingdom CV-Library Full timeAccelerate Your Career as a Business Development TraineeWe are seeking a talented recent graduate to join our dynamic team as a Business Development Trainee. This exciting opportunity is designed to cultivate the next generation of sales leaders and managers.About Our CompanyWe recognize the importance of nurturing talent and building a strong succession...