Client Services Executive

6 months ago


Sunderland, United Kingdom Paragon Customer Communications Full time

**Client Services Executive**:

- **Sunderland (Site Based)**

Are you a dynamic and customer-focused individual looking for a new challenge?

We are currently seeking a Customer Service Executive to join Paragon a leading company who specialises in BPO (Business Processing Outsourcing) delivering digital transformation services, helping clients transition from traditional paper-based processes to cutting-edge digital solutions. This is a fantastic chance to join a forward-thinking organisation and make a real impact on the customer journey.

As a Customer Service Executive, you will work with a team of 12, supporting the Client Services Managers to deliver exceptional service to there valued customers. You will play a key role in ensuring that every interaction with the company is positive and memorable, providing support and guidance to resolve any issues or queries.

This is a fantastic opportunity to showcase your excellent communication and problem-solving skills.

You should be passionate about delivering outstanding customer service and be able to remain calm and professional under pressure. Strong communication skills, both written and verbal, are essential, as is the ability to work well within a team and independently.

In return for your hard work and dedication, you will receive a competitive salary and benefits package, as well as the opportunity to develop your skills and progress within the company. You will also have the chance to work with a supportive and collaborative team.

**Knowledge/Skills**:

- Experience within a customer care/experience role
- Confident communicator and foster positive business relationship
- Organizational skills, with the capacity to multitask effectively in a fast-paced environment.
- Strong analytical skills to interpret data meaningfully and provide actionable insights
- Demonstrated ability to work collaboratively in a team and adapt effectively to change management processes.
- Problem-solving skills

Pay: £23,795.00 per year

**Benefits**:

- Company pension
- Employee discount
- Life insurance
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Sunderland, Tyne and Wear: reliably commute or plan to relocate before starting work (required)

Application question(s):

- As this role is site based are you currently located within a commutable distance to the site?

**Experience**:

- Customer service: 2 years (required)
- Client Relationship: 2 years (required)
- Analytics: 1 year (required)

**Location**:

- Sunderland, Tyne and Wear (required)

Work Location: In person

Reference ID: Client Services Executive



  • Sunderland, United Kingdom Devonshire Full time

    We are looking for a Customer Success Executive to join a leading BPO company, based in Sunderland. This is a fantastic opportunity to make a real impact on the customer journey within a forward-thinking organisation. **Main responsibilities**: - Work closely with the Client Services Managers to deliver exceptional service. - Support a team of 12,...


  • Sunderland, United Kingdom Paragon Customer Communications Full time

    **Client Service Team Leader**: - **Sunderland - On-site**: - **Salary: £30,000** Paragon Communications are a dynamic and forward-thinking organisation committed to revolutionising the way our Clients do business. Within our site in Sunderland we specialise in digital transformation services, helping clients transition from traditional paper-based...


  • Sunderland, Sunderland, United Kingdom Client Server Full time

    **Job Overview**Client Server is seeking a talented Lead Backend Software Engineer to lead the development of our cloud-native C# .Net API. The successful candidate will have a strong background in software engineering, with a focus on designing and delivering scalable systems.In this role, you will work closely with our cross-functional teams to develop and...


  • Sunderland, United Kingdom Litt Recruitment Full time

    Sales Executive Software as a Service Job Overview We are delighted to represent our client in offering an exciting opportunity to join their team as a Sales Executive within the dynamic Software as a Service sector. Operating at the forefront of the EMS and Sustainability marketplace, our client partners with SMEs and Blue-Chip organisations to transform...


  • Sunderland, Sunderland, United Kingdom beBee Professionals Full time £25,000 - £35,000

    Account ExecutiveWe are seeking a results-driven Account Executive to join our team at beBee Professionals in Sunderland, United Kingdom. As an Account Executive, you will be responsible for managing client relationships, driving revenue growth, and ensuring customer satisfaction through excellent service.Key Responsibilities:Manage a portfolio of existing...


  • Sunderland, United Kingdom Wolviston Management Services Full time

    Hiring an experienced Marketing & Business Support Executive for our client (solicitors) based in Sunderland for this full-time, permanent position. Suitable for an energetic, pro-active, problem-solving person, with flexibility and willingness to work outside of regular hours. **You will** maximise workplace efficiency and support business growth, whilst...

  • Social Media Executive

    6 months ago


    Sunderland, United Kingdom Protected Trust Services Full time

    We’re looking for a skilled and creative social media executive to join our team at Protected Trust Services Ltd. As a social media executive, you will work collaboratively with our communications and marketing team, directly reporting into the Head of Marketing. **PLEASE NOTE: This role is only available to residents in the NORTH EAST of England.** You...


  • Sunderland, Sunderland, United Kingdom Executive Connect LTD Full time

    **Company Overview**At Executive Connect LTD, we are seeking a dedicated and skilled HGV Driver to join our team. The ideal candidate will have a current Class C HGV licence and be comfortable working outdoors in various weather conditions.Salary InformationWe offer competitive pay rates, with days earning £13.69, nights at £18.25, and bank holidays at...


  • Sunderland, Sunderland, United Kingdom Apexon Full time

    Job SummaryWe are seeking a Client Delivery Partner to lead strategic client relationships in the Automotive, Manufacturing, and Life Sciences sectors. This role requires a dynamic and experienced professional with a strong technical foundation to work with business stakeholders and technical experts, shaping solutions that align with our clients'...


  • Sunderland, Sunderland, United Kingdom Client Server Full time

    **Job Opportunity for Experienced Software Developer**We are seeking a seasoned Senior Software Developer with expertise in C# .Net development, team leadership, and AWS services to join our team at Client Server Company.The successful candidate will be responsible for:Developing robust and efficient C# .Net applications using AWS services.Guiding junior...


  • Sunderland, Sunderland, United Kingdom Executive Connect LTD Full time

    **Executive Connect LTD: A Great Place to Work**We are seeking an exceptional HGV Driver to join our team in Sunderland. As an HGV Driver with us, you will have the opportunity to work with a talented group of professionals who are passionate about delivering excellent service to our customers.ResponsibilitiesDrive HGV vehicles to transport refuse and...

  • Expert Client Advisor

    3 weeks ago


    Sunderland, United Kingdom Barclays Bank PLC Full time

    achieve their ambitions and meet their clients mortgage needs whilstcontributing to the Life Moments commercial ambitions. between Monday-Sunday 7am-11pm.Ability to multitask multiple online chat sessionsAbility to take ownership of complaints and complex issues.Barclays is required by law to confirm that you have the Legal Right to WorkIf you currently hold...


  • Sunderland, Sunderland, United Kingdom Client Server Full time

    Job DescriptionWe are looking for a Backend Development Lead to join our team at Client Server. The successful candidate will have a strong background in C# .Net backend development, mentoring / technical / team leadership skills, and a good knowledge of AWS services such as Lambda, ECS, S3, DynamoDB, Elastic Beanstalk, and Cloud Formation.You will be...


  • Sunderland, Sunderland, United Kingdom Client Server Full time

    **About the Job**We are looking for an experienced Senior Software Developer to join our team at Client Server Company as a key member responsible for leading the development of scalable and resilient APIs.The ideal candidate should have a strong background in C# .Net development, excellent leadership and mentoring skills, and extensive knowledge of AWS...


  • Sunderland, Sunderland, United Kingdom Calco Services Full time £50,000

    Job Description:Type: PermanentWe are seeking a skilled BMS Engineer to join our team at Calco Services in London. As a key member of our infrastructure support team, you will be responsible for providing exceptional technical support to our clients' facilities management needs.Key Responsibilities:Travel to various locations across London to provide on-site...


  • Sunderland, Sunderland, United Kingdom Client Server Full time

    About the Role:We are seeking a skilled Senior Backend Software Architect to lead our team in developing high-performance, scalable, and resilient API solutions using C# .Net and AWS technologies.Key Responsibilities:Design and implement complex backend systems using C# .Net and AWS services.Lead and mentor a team of engineers in Agile development...


  • Sunderland, Sunderland, United Kingdom Client Server Full time

    About the CompanyAt Client Server, we believe in a diverse workplace that allows people to play to their strengths and continually learn. We're an equal opportunities employer whose people come from all walks of life.We are seeking a Senior Backend Developer Lead to join our team in Sunderland or work from home. As a key member of our engineering team, you...


  • Sunderland, Sunderland, United Kingdom Client Server Full time

    **Job Description for Senior Software Developer Position at Client Server Company**We are seeking a highly skilled Senior Software Developer to lead our Agile team in developing game mechanics into deployable APIs with a focus on scalability and resilience.The ideal candidate will have extensive experience in C# .Net backend development, mentoring and team...


  • Sunderland, United Kingdom Digby Morgan Full time

    summary - _ sunderland, north east_ - _ £30,000 per year_ - _ permanent_- specialism - graduate- sub specialism - business services- reference number - PR-1199248:NE:A - job details With roots tracing back over 300 years and with offices across 60 countries, Barclaycard retain historical precedent and a global presence that sets them apart from other...


  • Sunderland, United Kingdom Digby Morgan Full time

    summary - _ sunderland, north east_ - _ £29,000 per year_ - _ permanent_- specialism - graduate- sub specialism - business services- reference number - PR-1188360:NE:B - job details With roots tracing back over 300 years and with offices across 60 countries, Barclaycard retain historical precedent and a global presence that sets them apart from other...