Client Services Executive
3 months ago
We are looking for a Customer Success Executive to join a leading BPO company, based in Sunderland.
This is a fantastic opportunity to make a real impact on the customer journey within a forward-thinking organisation.
**Main responsibilities**:
- Work closely with the Client Services Managers to deliver exceptional service.
- Support a team of 12, ensuring every customer interaction is positive and memorable.
- Provide support and guidance to resolve customer issues or queries.
- Showcase your excellent communication and problem-solving skills.
- Join a supportive and collaborative team.
**Required skills**:
- Experience in a customer care/experience role.
- Confident communicator and relationship builder.
- Organisational skills with the ability to multitask in a fast-paced environment.
- Strong analytical skills for interpreting data and providing actionable insights.
- Ability to work collaboratively in a team and adapt to change management processes.
- Effective problem-solving skills.
Please note that due to the high volume of responses we receive, only successful applicants will be contacted.
**Salary**:
**Contract**: Permanent
**Location**: Sunderland
Contact
**Denise Randall**:
+44 7966576736
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