Customer Service Coordinator
7 months ago
Rokshaw Laboratories are a Pharmaceutical manufacturer and wholesaler, based across three sites in Pallion, Sunderland. We are currently looking for a Customer Service Co-ordinator to join our team of 3 in the Business to Business ordering department. Rokshaw have grown year by year so it’s an exciting time to join the company with great prospects for the future.
As a Customer Service Co-ordinator your role will be varied from day to day. We are a busy department so you must be a quick learner with excellent attention to detail. Full training will be provided but experience in a call-handling Customer Service/Administrative role is desirable.
**Job Title**:
Customer Service Coordinator
**Location**:
Unit 7 Rivergreen Industrial Estate, Sunderland, SR4 6AD
**Reports to**:
Customer Service Manager
**Job Purpose**:
Be part of the Customer Service Medical Cannabis team to participate in achieving targets, deliver exceptional levels of service to help grow the medical cannabis business in B2B and ensure all processes are running smoothly within the department.
**Key Responsibilities**:
- Be flexible in your role to suit the demands of the team and provide cover wherever necessary
- Try to resolve any concerns from customers at first point of contact, if necessary escalate using the complaints process, including logging within 24 hours
- Follow the order processing SOP, Process manufactured and stock orders on the Sage 200 system with excellent attention to detail and accuracy
- Speak to customers over the telephone in a professional, friendly manner providing knowledgeable information and first class support
- Place orders for outsourced items and update customers on lead times accordingly
- Check all orders with precision and log any errors
- Set up new customer accounts on the system, checking registration numbers and ensuring all account details are correct
- Follow company rules and department guidelines at all times
- Complete any requested documentation relating to your role in a timely manner
- Form solid relationships with other teams within Rokshaw such as the supply planning and warehouse teams, working together for the success of the business
- Liaise with external stakeholders such as couriers and third party suppliers to keep customers informed about their orders
- Uphold all company policies, be up to date with SOP changes and ensure your training file is kept up to date
**Skills and Experience**:
- Calmness under pressure
- Established background in Customer Service
- Assertive and professional attitude
- Organisation and forward planning
- Problem solving and decision making
- High standard of accuracy and attention to detail
- Familiar with Zendesk and Sage 200 (Desirable but not essential, full training will be provided)
**Job specification**:
- Office based
- 40 hours per week
- Shift rotation between the hours of 8.00am and 6.00pm
- Monday to Friday
- 6 month probation period
- Casual Dress
- Company bonus scheme eligible after probation period
**Job Types**: Permanent, Full-time
**Salary**: £21,000.00-£22,000.00 per year
**Benefits**:
- Casual dress
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Private medical insurance
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Quarterly bonus
**Experience**:
- inbound call handling: 1 year (required)
Work Location: In person
-
Customer Service Team Leader
6 months ago
Sunderland, United Kingdom Paragon Customer Communications Full time**Customer Service Team Leader**: - **Sunderland - On-site**: - **Salary: £30,000** Paragon Communications are a dynamic and forward-thinking organisation committed to revolutionising the way our Clients do business. At our site in Sunderland we specialise in digital transformation services, helping clients transition from traditional paper-based...
-
Health and Safety Coordinator
7 months ago
Sunderland, United Kingdom Paragon Customer Communications Full time**Health and Safety Coordinator**: - **Salary: £30,000**: - **Location: Sunderland**: - **Hours: Mon-Fri: 8.30am-5pm** We are looking for a Health and Safety Coordinator within a busy inbound centre and warehouse site. The role is to develop, maintain and manage the HSE system and procedure necessary to operate an integrated customer focus...
-
Customer Service Coordinator
7 months ago
Sunderland, United Kingdom Curaleaf Full time**Are you a people person who loves to help others?** **Is making a real difference through your job important to you?** **Do you thrive in a customer focussed environment?** - This Customer Support role could be the perfect next step in your career!_ **About Us**: Curaleaf Inc, a publicly listed business and the world’s largest cannabis company,...
-
Risk and Compliance Coordinator
6 months ago
Sunderland, United Kingdom Paragon Customer Communications Full time**Job Title: Risk and Compliance Co-ordinator**: - **Location: Sunderland - fully office based**: - **Salary: Up to £30,000** I’m currently recruiting for a Risk and Compliance Co-ordinator. This is an exciting opportunity for someone who is energised, self-motivated and engaging to join my client’s busy risk and compliance team based in Sunderland....
-
Client Services Executive
6 months ago
Sunderland, United Kingdom Paragon Customer Communications Full time**Client Services Executive**: - **Sunderland (Site Based)** Are you a dynamic and customer-focused individual looking for a new challenge? We are currently seeking a Customer Service Executive to join Paragon a leading company who specialises in BPO (Business Processing Outsourcing) delivering digital transformation services, helping clients transition...
-
Customer Service Coordinator
6 months ago
Sunderland, United Kingdom Curaleaf Full time**Are you a people person who loves to help others?** **Is making a real difference through your job important to you?** **Do you thrive in a customer focussed environment?** - This Customer Support role could be the perfect next step in your career!_ **About Us**: Curaleaf Inc, a publicly listed business and the world’s largest cannabis company,...
-
Customer Service Coordinator
6 months ago
Sunderland, United Kingdom Curaleaf Full time**Are you a people person who loves to help others?** **Is making a real difference through your job important to you?** **Do you thrive in a customer focussed environment?** - This Customer Support role could be the perfect next step in your career!_ **About Us**: As an international company, Curaleaf is changing lives across the world. The UK is home to...
-
Customer Service Coordinator
7 months ago
Sunderland, United Kingdom Curaleaf Full time**Do you like to work on detail-focussed tasks?** **Are you able to communicate effectively across all levels of a business?** **Is making a real difference through your job important to you?** **This could be the perfect role for you!** We are looking for a fast-paced problem-solver to join our growing Customer Service team at Rokshaw. **About...
-
Logistics Coordinator
6 months ago
Sunderland, United Kingdom North East Ambulance Service Unified Solutions Full timeFull Time - Permanent Location - Sunderland Salary - £24.155 - £28.591 per annum We are looking for an experiences administrator to join the team Core Responsibilities Coordination of vehicle movements, across the full fleet of vehicles within NEAS, which includes A&E, HART, and PTS The service scheduling for the full NEAS fleet. Compliance...
-
Client Services Team Leader
6 months ago
Sunderland, United Kingdom Paragon Customer Communications Full time**Client Service Team Leader**: - **Sunderland - On-site**: - **Salary: £30,000** Paragon Communications are a dynamic and forward-thinking organisation committed to revolutionising the way our Clients do business. Within our site in Sunderland we specialise in digital transformation services, helping clients transition from traditional paper-based...
-
Customer Care Coordinator
1 day ago
Sunderland, United Kingdom MTrec Recruitment Full time**The Company you will be working for;** **Rewards and Benefits on offer;** - Very friendly, pleasant team based working environment with loads of help, support and training. - No weekend or evening working - Free dedicated onsite parking space and electric car charging points - Long service holiday scheme - State of the art technologies and facilities -...
-
B2b Medical Cannabis Customer Service Coordinator
7 months ago
Sunderland, United Kingdom Curaleaf Laboratories Full timeRokshaw Laboratories are a Pharmaceutical manufacturer and wholesaler, based across three sites in Pallion, Sunderland. We are currently looking for a Customer Service Co-ordinator to join our team of 3 in the Business to Business ordering department. Rokshaw have grown year by year so it’s an exciting time to join the company with great prospects for the...
-
Service Delivery Coordinator
3 weeks ago
Sunderland, Sunderland, United Kingdom Wickes Full timeBecoming an integral part of the Wickes team means being a champion for customer satisfaction and operational excellence. As a Service Delivery Coordinator, you will contribute to delivering a world-class shopping experience by ensuring store functions run smoothly and efficiently. Your estimated salary for this role is £42,000 per year, considering the...
-
Gaming Service Coordinator
16 hours ago
Sunderland, Sunderland, United Kingdom Grosvenor Casinos Limited Full timeCareer OpportunityWe are seeking a highly skilled Gaming Service Coordinator to join our team at Grosvenor Casinos Limited. The ideal candidate will have prior experience as a dealer and excellent communication skills.This role involves working on the casino floor, ensuring a seamless gaming experience for our guests. Key responsibilities...
-
Customer Experience Coordinator
2 weeks ago
Sunderland, United Kingdom CV-Library Full timeProsper Recruitment are working in partnership with a forward thinking regeneration and new build specialist delivering best-in-class solutions to the social housing sector in the North East. Due to new projects won our client is looking to recruit serval Customer Experience Coordinators, the purpose of this role is to deliver an unforgettable experience...
-
HR Officer
7 months ago
Sunderland, United Kingdom Paragon Customer Communications Full timeWe have an exciting opportunity for a HR Advisor to join our team in Sunderland, to provide an efficient and effective HR support to the business and HR Business Partner. You will support HR activities ensuring they are in line with company policy and procedure whilst maintaining a high level of confidentiality at all times. You will be the first point of...
-
Customer Service Team Leader
7 months ago
Sunderland, United Kingdom tombola Full time**Remote** **Hours: 40 (Available shift patterns below)** **Salary: £30,169** **The role of the Customer Service Team Leader is a key driver of our team's success. In this position, **you'll collaborate closely with the Customer Service Operations Manager to establish and implement effective processes and practices within our CX team. You'll also play a...
-
Patient Services Coordinator
6 days ago
Sunderland, Sunderland, United Kingdom Getting In Limited Full timeJob Summary:We are seeking a skilled and dedicated Patient Services Coordinator to join our team at Getting In Limited. As a key member of our front-line staff, you will be responsible for providing high-quality patient care and support, ensuring that all patients receive timely and effective treatment.Key Responsibilities:Maintain practice appointment...
-
Customer Service
24 hours ago
Sunderland, United Kingdom Search Consultancy Full timeCustomer service - part time Sunderland Monday - Friday 35 hours per week October 31st start dates Initially 6 months, potential to go perm Weekly Pay £13.58 per hour Do you want to work for an industry leading Financial Services business? Have you got experience dealing with complex customer queries? If you answered YES then this is the role for...
-
Customer Service
3 days ago
Sunderland, United Kingdom Search Consultancy Full timeCustomer Service Sunderland - Hybrid Initially 6 months, potential to go perm Very competitive Salary £13.58 per hour Training: 8 weeks - office based Shifts between 7am - 11pm 35 hours per week Have you got experience dealing with customer queries? Do you thrive working in a busy fast paced environment? Do you want a career? Do you want to work for a well...