B2b Medical Cannabis Customer Service Coordinator
7 months ago
Rokshaw Laboratories are a Pharmaceutical manufacturer and wholesaler, based across three sites in Pallion, Sunderland. We are currently looking for a Customer Service Co-ordinator to join our team of 3 in the Business to Business ordering department. Rokshaw have grown year by year so it’s an exciting time to join the company with great prospects for the future.
As a Customer Service Co-ordinator your role will be varied from day to day. We are a busy department so you must be a quick learner with excellent attention to detail. Full training will be provided but experience in a call-handling Customer Service/Administrative role is desirable.
**Job Title**:
Customer Service Coordinator
**Location**:
Unit 7 Rivergreen Industrial Estate, Sunderland, SR4 6AD
**Reports to**:
Customer Service Manager
**Job Purpose**:
Be part of the Customer Service Medical Cannabis team to participate in achieving targets, deliver exceptional levels of service to help grow the medical cannabis business in B2B and ensure all processes are running smoothly within the department.
**Key Responsibilities**:
- Be flexible in your role to suit the demands of the team and provide cover wherever necessary
- Try to resolve any concerns from customers at first point of contact, if necessary escalate using the complaints process, including logging within 24 hours
- Follow the order processing SOP, Process manufactured and stock orders on the Sage 200 system with excellent attention to detail and accuracy
- Speak to customers over the telephone in a professional, friendly manner providing knowledgeable information and first class support
- Place orders for outsourced items and update customers on lead times accordingly
- Check all orders with precision and log any errors
- Set up new customer accounts on the system, checking registration numbers and ensuring all account details are correct
- Follow company rules and department guidelines at all times
- Complete any requested documentation relating to your role in a timely manner
- Form solid relationships with other teams within Rokshaw such as the supply planning and warehouse teams, working together for the success of the business
- Liaise with external stakeholders such as couriers and third party suppliers to keep customers informed about their orders
- Uphold all company policies, be up to date with SOP changes and ensure your training file is kept up to date
**Skills and Experience**:
- Calmness under pressure
- Established background in Customer Service
- Assertive and professional attitude
- Organisation and forward planning
- Problem solving and decision making
- High standard of accuracy and attention to detail
- Familiar with Zendesk and Sage 200 (Desirable but not essential, full training will be provided)
**Job specification**:
- Office based
- 40 hours per week
- Shift rotation between the hours of 8.00am and 6.00pm
- Monday to Friday
- 6 month probation period
- Casual Dress
- Company bonus scheme eligible after probation period
**Job Types**: Full-time, Permanent
**Salary**: £21,000.00-£25,000.00 per year
**Benefits**:
- Casual dress
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Private medical insurance
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Quarterly bonus
**Experience**:
- inbound call handling: 1 year (required)
Work Location: In person
-
Medical Cannabis Support Coordinator
7 months ago
Sunderland, United Kingdom Curaleaf Full timeOur Medical Cannabis Support team strive to provide the best professional, high-level service for all customers, paving the way for our rapid growth by strengthening our reputation for second-to-non standards. We are now looking for a new team member to join us, adding to this ongoing success. **About Us**: Curaleaf Inc, a publicly listed business and the...
-
B2b Support Coordinator
7 months ago
Sunderland, United Kingdom Curaleaf Full timeOur Medical Cannabis Support team strive to provide the best professional, high-level service for all customers, paving the way for our rapid growth by strengthening our reputation for second-to-non standards. We are now looking for a new team member to join us, adding to this ongoing success. **About Us**: Curaleaf Inc, a publicly listed business and the...
-
B2b Support Coordinator
7 months ago
Sunderland, United Kingdom Curaleaf Full timeOur Medical Cannabis Support team strive to provide the best professional, high-level service for all customers, paving the way for our rapid growth by strengthening our reputation for second-to-non standards. We are now looking for a new team member to join us, adding to this ongoing success. **About Us**: As an international company, Curaleaf is changing...
-
Customer Service Coordinator
6 months ago
Sunderland, United Kingdom Rokshaw Laboratories Full timeRokshaw Laboratories are a Pharmaceutical manufacturer and wholesaler, based across three sites in Pallion, Sunderland. We are currently looking for a Customer Service Co-ordinator to join our team of 3 in the Business to Business ordering department. Rokshaw have grown year by year so it’s an exciting time to join the company with great prospects for the...
-
Customer Service Coordinator
7 months ago
Sunderland, United Kingdom Curaleaf Full time**Are you a people person who loves to help others?** **Is making a real difference through your job important to you?** **Do you thrive in a customer focussed environment?** - This Customer Support role could be the perfect next step in your career!_ **About Us**: Curaleaf Inc, a publicly listed business and the world’s largest cannabis company,...
-
Customer Service Coordinator
6 months ago
Sunderland, United Kingdom Curaleaf Full time**Are you a people person who loves to help others?** **Is making a real difference through your job important to you?** **Do you thrive in a customer focussed environment?** - This Customer Support role could be the perfect next step in your career!_ **About Us**: As an international company, Curaleaf is changing lives across the world. The UK is home to...
-
Customer Service Coordinator
6 months ago
Sunderland, United Kingdom Curaleaf Full time**Are you a people person who loves to help others?** **Is making a real difference through your job important to you?** **Do you thrive in a customer focussed environment?** - This Customer Support role could be the perfect next step in your career!_ **About Us**: Curaleaf Inc, a publicly listed business and the world’s largest cannabis company,...
-
Medical Secretary
7 months ago
Sunderland, United Kingdom Curaleaf Full time**_Are you an excellent communicator that appreciates good grammar and formal structure? - ** **_Do you excel in a busy environment? - ** **_Are you looking to use your knowledge from the medical sector in an administration-based role? _** **_Yes, yes, yes?_** Curaleaf Clinics are looking for a** Medical Secretary **to join our team, and it sounds like it...
-
Medical Secretary
7 months ago
Sunderland, United Kingdom Curaleaf Full time**Are you an excellent communicator that appreciates good grammar and formal structure?** **Do you excel in a busy environment? **Are you looking to use your knowledge from the medical sector in an administration-based role?** - You could fit right into our team of Medical Secretaries!_ As a growing company, we're always open to a chat with like-minded...
-
Onboarding Coordinator
7 months ago
Sunderland, United Kingdom Curaleaf Full timeWith the news about the benefits of Medical Cannabis spreading, we are growing at a rapid rate, welcoming more patients than ever before. To provide these patients with the fantastic service we’re known for, we are increasing our Onboarding team. We’re looking for a full time Coordinator to join our Onboarding team, based from our Sunderland office on a...
-
Customer Support Advisor
7 months ago
Sunderland, United Kingdom Curaleaf Full time**Are you a people person who loves to help others?** **Is making a real difference through your job important to you?** **Do you thrive in a customer focussed environment?** **_ This could be the perfect role for you!_** As part of our expansion, Curaleaf Clinics are looking for an empathetic problem-solver to join our growing Customer Support...
-
Customer Support Advisor
7 months ago
Sunderland, United Kingdom Curaleaf Full time**Are you a people person who loves to help others?** **Is making a real difference through your job important to you?** **Do you thrive in a customer focussed environment?** **_ This could be the perfect role for you!_** As part of our expansion, Curaleaf Clinics are looking for an empathetic problem-solver to join our growing Customer Support...
-
Talent Acquisition Partner
6 months ago
Sunderland, United Kingdom Curaleaf Full timeCuraleaf Inc, a publicly listed business and the world’s largest cannabis company, generating annual revenues of in excess of USD 1.2bn and with a market cap of USD 6 bn. At Curaleaf, we have spent the last decade driving the cannabis health movement and providing people across America with quality product they can rely on. Now we’ve gone International,...
-
Operations Associate
7 months ago
Sunderland, United Kingdom Curaleaf Full timeWe’re growing! As the word is getting out about the benefits of Medical Cannabis, Curaleaf Clinics (formally Sapphire Clinics) are welcoming a greater number of patients than ever, assisting more and more people to live their lives to the fullest. It’s not just medical staff needed to provide this amazing service, so we are now looking for an Operations...
-
Social Media Executive
7 months ago
Sunderland, United Kingdom Curaleaf Full timeThis year has huge growth in store for Curaleaf, and we’re expanding our Marketing team accordingly. We’re looking for a Social Media Executive to make sure our presence is loud, on brand, and celebrated. **About Us**: As an international company, Curaleaf is changing lives across the world. The UK is home to Curaleaf Clinics, Curaleaf Laboratories, and...
-
Social Media Executive
7 months ago
Sunderland, United Kingdom Curaleaf Full timeThis year has huge growth in store for Curaleaf, and we’re expanding our Marketing team accordingly. We’re looking for a Social Media Executive to make sure our presence is loud, on brand, and celebrated. **About Us**: Curaleaf Inc, a publicly listed business and the world’s largest cannabis company, generating annual revenues of in excess of USD...
-
Social Media Executive
7 months ago
Sunderland, United Kingdom Curaleaf Full timeThis year has huge growth in store for Curaleaf, and we’re expanding our Marketing team accordingly. We’re looking for a Social Media Executive to make sure our presence is loud, on brand, and celebrated. **About Us**: Curaleaf Inc, a publicly listed business and the world’s largest cannabis company, generating annual revenues of in excess of USD...
-
Pharmacy Admin Assistant
7 months ago
Sunderland, United Kingdom Curaleaf Full timeCuraleaf Inc, a publicly listed business and the world’s largest cannabis company, generating annual revenues of in excess of USD 1.2bn and with a market cap of USD 6 bn. At Curaleaf, we have spent the last decade driving the cannabis health movement and providing people across America with quality product they can rely on. Now we’ve gone International,...
-
Pharmacy Dispenser
7 months ago
Sunderland, United Kingdom Curaleaf Full timeAs part of our expansion, Curaleaf are looking for a **Dispenser** to join our Pharmacy. **About Us**: Curaleaf Inc, a publicly listed business and the world’s largest cannabis company, generating annual revenues of in excess of USD 1.2bn and with a market cap of USD 6 bn. At Curaleaf, we have spent the last decade driving the cannabis health movement and...
-
Warehouse Operative
6 months ago
Sunderland, United Kingdom Curaleaf Full time**Company description Curaleaf Inc, a publicly listed business and the world’s largest cannabis company, generating annual revenues of in excess of USD 1.2bn and with a market cap of USD 6 bn. At Curaleaf, we have spent the last decade driving the cannabis health movement and providing people across America with quality product they can rely on. Now...