Customer Support Advisor

3 weeks ago


Sunderland, United Kingdom Curaleaf Full time

**Are you a people person who loves to help others?**

**Is making a real difference through your job important to you?**

**Do you thrive in a customer focussed environment?**

**_ This could be the perfect role for you_**

As part of our expansion, Curaleaf Clinics are looking for an empathetic problem-solver to join our growing Customer Support Team.

**About Us**:
Curaleaf Inc, a publicly listed business and the world’s largest cannabis company, generating annual revenues of in excess of USD 1.2bn and with a market cap of USD 6 bn. At Curaleaf, we have spent the last decade driving the cannabis health movement and providing people across America with quality product they can rely on. Now we’ve gone International, joining forces with European leaders in the development and production of medical cannabis and a unique, vertically integrated model.

Curaleaf International is the International operating arm of Curaleaf Inc. The company is currently selling within the Medical market in the UK, Germany, Italy, Switzerland, the Nordics, Poland, and Israel. In addition, it is working towards launching directly into the Adult Use market that is in the process of legalising in Germany.

**_ Our Vision: To enhance lives by cultivating, sharing, and celebrating the power of the plant.
- **

**Position**:
Duties will include, but not be limited to:

- Scheduling and co-ordinating patient appointments to optimise client satisfaction
- Handling payments of appointments
- Maintaining patients’ electronic health records
- Documenting and assisting with complaints, escalating to the appropriate people when necessary
- Providing support to the wider team as and when needed

**Requirements**:
**About You**:
Ideally, you will have experience working in a fast-paced, patient-focused environment, but we’re more interested in who you are - we can provide training for the rest It is essential you:

- Are proactive and enthusiastic
- Have excellent organisational and problem-solving skills as well as great attention to detail
- Display a ‘can do’ attitude, even in tricky circumstances
- Adhere to strictest levels of confidentiality
- Hold exemplary customer service and communication skills
- Strong IT proficiency (MS Outlook, Excel, PPTX, Word)

Although the following are not essential, for this role it would be great to have:

- GCSE grade C or equivalent in English & Maths
- Experience in customer service via telephone

**Other information**:
**What we offer**:
Unlike many other phone-based customer service roles, we work fully sociable office-style hours (Mondy-Friday days). Your time will be split 50/50 between taking calls and other duties, equating to around 2.5 days per week on the phone. We value progression and development, offering lots of opportunity in a rapidly growing organisation. We also offer:

- Competitive salary
- Excellent holiday allowance
- Private medical insurance
- On-site parking
- Life insurance


  • Quality Advisor

    4 weeks ago


    Sunderland, United Kingdom Paragon Customer Communications Full time

    **Title: Quality Advisor** **Salary: £22,731** **Location: Sunderland (travel to various sites will be required)** We are recruiting for a Quality Advisor to join the Digital Mail department at one of Europe's largest communication companies. Working as a team member to the Quality Lead you will ensure that the level of daily quality tasks are completed...

  • Quality Advisor

    2 weeks ago


    Sunderland, Sunderland, United Kingdom Paragon Customer Communications Full time

    Title: Quality AdvisorSalary: £22,731Location: Sunderland (travel to various sites will be required)We are recruiting for a Quality Advisor to join the Digital Mail department at one of Europe's largest communication companies. Working as a team member to the Quality Lead you will ensure that the level of daily quality tasks are completed whilst also...

  • HR Advisor

    2 weeks ago


    Sunderland, United Kingdom Paragon Customer Communications Full time

    We have an exciting opportunity for a HR Advisor to join our team in Sunderland, to provide an efficient and effective HR support to the business and HR Business Partner. You will support HR activities ensuring they are in line with company policy and procedure whilst maintaining a high level of confidentiality at all times. You will be the first point of...

  • HR Advisor

    2 weeks ago


    Sunderland, Sunderland, United Kingdom Paragon Customer Communications Full time

    We have an exciting opportunity for a HR Advisor to join our team in Sunderland, to provide an efficient and effective HR support to the business and HR Business Partner. You will support HR activities ensuring they are in line with company policy and procedure whilst maintaining a high level of confidentiality at all times.You will be the first point of...

  • Customer Advisor

    2 weeks ago


    Sunderland, United Kingdom Pavers Full time

    We have a part time Customer Advisor opportunity to join our Pavers team in The Bridges shopping centre, Sunderland on a 12 hours per week contract. You’ll need good availability as the role will include a mixture of weekend and weekday working. **What we look for in a Customer Advisor** We are looking for **friendly**, **engaging**, and **positive**...

  • Customer Advisor

    1 week ago


    Sunderland, United Kingdom Pavers Full time

    **We have a part time Customer Advisor opportunity to join our Pavers team in The Bridgers Shopping Centre Sunderland on an 8 hours per week contract. This location is easily accessible by public transport an parking is available, but incurrs a local charge.** **You’ll need good availability as the role will include a mixture of weekend and weekday...

  • Customer Advisor

    4 weeks ago


    Sunderland, United Kingdom B&Q Full time

    **About the role** **Part time - 16 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **£10.60 per hour** **Timber saw training required.** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a...

  • Customer Advisor

    1 week ago


    Sunderland, United Kingdom B&Q Full time

    **About the role** **Customer Advisor outdoor/building** **Part time - 20 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **£10.60 per hour** **B&Q Sunderland** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and...


  • Sunderland, United Kingdom EDF Limited Full time

    **Customer Service Advisor** **Doxford** **Starting Salary of £23,295 Plus Excellent Benefits Package** Our Customer Service Advisors (or Energy Specialists as we like to call them) are pivotal to building strong relationships and innovative solutions to deliver an exceptional customer experience. **You don’t need to have experience of working in a...


  • Sunderland, United Kingdom BGL Insurance Full time

    _Customer Service Advisors - Full and Part Time Positions Available _ Free lunch and hybrid working as well as a salary of £22,890 (inclusive of a £2,500 shift allowance), this is based on full time hours of 37.5 hours per week.. Read on!! BGL Insurance are hiring Customer Service Advisors. I know what you're thinking, a lot of companies are hiring...


  • Sunderland, United Kingdom BGL Insurance Full time

    _Customer Service Advisors - Full and Part Time Positions Available _ Free lunch and hybrid working as well as a salary of £22,890 (inclusive of a £2,500 shift allowance), this is based on full time hours of 37.5 hours per week.. Read on!! BGL Insurance are hiring Customer Service Advisors. I know what you're thinking, a lot of companies are hiring...


  • Sunderland, United Kingdom BGL Insurance Full time

    _Customer Service Advisors - Full and Part Time Positions Available_ Free lunch and hybrid workingas well as a salary of £22,890 (inclusive of a £2,500 shift allowance), this is based on full time hours of 37.5 hours per week.. Read on!! BGL Insurance are hiring Customer Service Advisors. I know what you're thinking, a lot of companies are hiring within...

  • Customer Advisor

    7 days ago


    Sunderland, United Kingdom Avant Homes Full time

    With lots of exciting plans in the pipeline, there’s never been a better time to join Avant Homes, let us tell you why Avant Homes is a housebuilder operating in Scotland, the North East of England, across Yorkshire and the East and West Midlands, with eight regional offices employing over 600 people. We have ambitious growth plans and are looking for...

  • Customer Advisor

    2 weeks ago


    Sunderland, Sunderland, United Kingdom B&Q Full time

    About the roleCustomer Advisor outdoor/buildingPart time - 20 hours per weekPermanent ContractShifts available Monday - Sunday, 7.00am pm£10.60 per hourB&Q SunderlandWe believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they'll love. Join...


  • Sunderland, United Kingdom Kura Full time

    **Salary**: Up to £22,672.00 per annum Job Details: **Customer Service Advisor** **Location: Sunderland UK** **Contract: Full Time, Permanent Position** As the UK’s largest independent outsourcing company we create opportunities for development and progression throughout our business. We offer an industry leading salary and benefits package, with a...


  • Sunderland, United Kingdom Kura Full time

    **Salary**: £22672 + Job Details: **Customer Service Advisor** **Location: Sunderland UK** **Contract: Full Time, Permanent Position** As the UK’s largest independent outsourcing company we create opportunities for development and progression throughout our business. We offer an industry leading salary and benefits package, with a Real Living Wage...


  • Sunderland, United Kingdom Pin Point Recruitment Full time

    Customer Service Advisor - Sunderland SR5 (great transport links) - Monday to Friday, 9am to 5.30pm (no weekends) - £25,000 per annum - Initially temporary for 3 months, with a potential permanent contract available for top performers A number of inbound Customer Service Advisors are wanted to join a successful global company at their Sunderland...


  • Sunderland, United Kingdom Kura Full time

    Salary: Up to £22,672.00 per annum Job Details**:Customer Service Advisor** **Location: Sunderland UK** **Contract: Full Time, Permanent Position** As the UK’s largest independent outsourcing company we create opportunities for development and progression throughout our business. We offer an industry leading salary and benefits package, with a Real...

  • Customer Advisor

    2 weeks ago


    Sunderland, Sunderland, United Kingdom Sunderland AFC Ltd Full time

    Customer Advisor (Ticketing and Retail)Full time and part time positions availableSunderland AFC are looking to recruit Customer Advisors (Ticketing and Retail) to support the department management team, motivating and leading the team to deliver KPI targets, striving for excellence in all areas of performance and creating a premium customer experience.Sales...


  • Sunderland, United Kingdom Pendragon Full time

    **Customer Service Advisor** **Location: Nissan Sunderland** **35 Hour Contract** **A basic salary of £19,026 with bonus potential, pension, critical illness pay, life assurance, single health care, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services.** Are you a...