Customer Advisor

1 week ago


Sunderland, Sunderland, United Kingdom Sunderland AFC Ltd Full time

Customer Advisor (Ticketing and Retail)

Full time and part time positions available


Sunderland AFC are looking to recruit Customer Advisors (Ticketing and Retail) to support the department management team, motivating and leading the team to deliver KPI targets, striving for excellence in all areas of performance and creating a premium customer experience.


Sales

  • Maximise sales and achieve agreed sales targets in both the retail and ticketing environment
  • Assist in selling and administration of match day tickets for home and away matches, including car parking as required
  • Assist in selling and administration of season cards as required
  • Deliver strong customer conversion performance in line with KPI targets
  • Consider costs, profit and the business environment in all activities and decisions.

Service

  • To provide customers with the highest level of customer service
  • Communicate with customers, in person or by telephone, to gain a clear understanding of their requirements and assist them in fulfilling those requirements
  • Effective data capture performance to assist future direct marketing
  • To take responsibility for your own actions whilst striving for high performance
  • Understand, challenge and respond to the needs of both internal and external customers, working with customers in a way that is appropriate to them

Standards

  • Delivery of excellent shop floor standards that contribute to the delivery of KPI targets.
  • Ensure sales areas are stocked and replenished to the required levels
  • Monitor and update sales display areas as instructed/required
  • To follow all company procedures in a timely and professional manner.
  • Overall cleanliness, both instore and the surrounding outside areas.


The employee is required all home matches, special events and as and when required, Monday to Sunday, according to the operational requirements of the department or demands of the business.

In addition, the employee may be required to work weekends and evenings according to the operational requirements of the department or demands of the business.


EQUAL OPPORTUNITIES
Sunderland AFC is an equal opportunity employer.

We are committed to a policy of treating all employees and job applicants equally.


Our aim is that all colleagues should be able to work in an environment free from discrimination, harassment and bullying.


SAFEGUARDING CHILDREN & VULNERABLE ADULTS

Sunderland AFC recognise that the safeguarding and protection of children and vulnerable adults is of paramount importance within the organisation. Sunderland AFC owes a duty of care to safeguard all children and vulnerable adults involved in activities as organised by the football club. Sunderland AFC will ensure that safety and protection is given to all children and vulnerable adults involved in activities through adherence to the Safeguarding guidelines adopted by the Club.

Job Types:
Full-time, Part-time

Schedule:

  • Monday to Friday
  • Weekend availability

Ability to commute/relocate:

  • SUNDERLAND: reliably commute or plan to relocate before starting work (required)

Experience:

- ticketing: 1 year (preferred)

Work Location:
One location

Application deadline: 24/02/2023
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