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Customer Service Advisor
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Sunderland, UK, UK, SR4 7NU, Sunderland, United Kingdom Barclays Bank PLC Full timeAs a Barclays Customer Service Advisor, you’ll be the first point of contact for our customers by providing assistance and guidance to each customer, giving a personal touch ensuring they feel valued and respected. You’ll have empathy, understanding and a passion for delivering excellent customer service. Full training will be provided, and you’ll be...
Customer Service Advisor
3 months ago
Customer Service Advisor
Sunderland
£26,500 per annum + Excellent Benefits: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more benefits
Barclays Overview
You probably know us as a bank, but we're much more than that. We've been assisting people and businesses with their finances for over three centuries. As the ways we operate evolve, we seek enthusiastic individuals to join us in facing the challenges ahead. Our aim is to have a diverse team that represents the wide range of people we serve - so whatever your background, your story matters to us.
Exploring the Role Further
We are seeking a Customer Service Advisor to join our Everyday Customer Care team. As part of this role, you will serve as a primary point of contact for many of our customers around the UK. You will assist them with their more intricate needs, especially during crucial moments such as financial hardships, scams, or bereavements.
We will equip you with the necessary tools to find fair, simple, and practical solutions for our customers, whether it's over the phone, via Social Media, or through the Barclays app messaging service. You will also be entrusted with taking charge of customer inquiries to help resolve any complaints.
The Ideal Specialist Customer Care Colleague
Working in Customer Care revolves around leaving every customer more satisfied than when you first interacted with them. We are looking for individuals who will treat our customers with the same empathy and kindness they would show to their own family members.
We encourage you to reflect on these questions..
• Are you patient and compassionate?
• Are you attentive and dedicated to assisting others?
• Do you possess a can-do mindset and are willing to try new things?
• Are you tech-savvy and eager to expand your knowledge?
• Are you ready to support your team by sharing your learning journey?
If your answer is 'yes' to the above, we are excited to hear from you. We believe these qualities are fundamental, and the rest can be taught.
While not mandatory, having some of the following skills and experiences might give you a head start in the role:
• Prior experience in a customer-focused role
• Exceptional written and oral communication abilities
• Experience in assisting vulnerable customers
What's in it for You
As much as we prioritize our customers at Barclays, we equally value our employees. Our goal is to ensure that everyone working here enjoys their role, feels appreciated, and respected. Some of the ways we achieve this are highlighted below...
• We understand the importance of work-life balance; hence, we offer flexible working arrangements – subject to discussion with the hiring manager.
• Our employees divide their time between home and the office. You will be informed of the specific office days. These days should remain constant each week, but they may change based on business needs – more details on this below
• We encourage diverse perspectives from colleagues at all levels and organize regular events covering various topics, from mental and physical well-being to supporting customers and colleagues through significant life events
• We provide numerous opportunities for career advancement and are dedicated to fostering the growth and development of our employees
Hybrid Working
Barclays offers a hybrid working model that combines the benefits of working in physical office locations with the flexibility of working from home. We follow a structured approach where employees work on-site on fixed 'anchor' days of the week, for a minimum of two days per week or more, as defined by the business. Please discuss the specific working pattern requirements for the role with the hiring manager. Please note that while we continue to integrate our hybrid working environment, we are still in a phase of testing and learning, which means working arrangements might be adjusted with reasonable notice to meet the business's needs.
Work Location
Our Flagship Site at Doxford Park accommodates over 1,700 employees and offers various facilities, including a discounted gym, an ATM for convenience, and regular visits from a Personal Banker to assist all employees with their banking needs.
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