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We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Advisor at Barclays Bank PLC. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving their queries and issues, and personalizing their interactions through multiple communication channels.
Key Responsibilities- Customer Service
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Provide personalized service to each customer, tailoring interactions to meet their individual needs.
- Communication
- Collaborate with internal stakeholders, including sales, operational, and risk management teams, to meet client needs and expectations.
- Communicate effectively with customers, providing clear and concise information to resolve their queries and issues.
- Process Improvement
- Identify opportunities to enhance the bank's digital capabilities and improve customer experience.
- Collaborate with cross-functional teams to implement process improvements and ensure seamless execution.
- Compliance and Risk Management
- Ensure compliance with all regulatory requirements and internal policies related to customer care.
- Identify and mitigate risks associated with customer interactions and transactions.
- Education and Experience
- Relevant degree or equivalent experience in a customer-facing role.
- Skills and Competencies
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strong problem-solving and analytical skills.
- Ability to work collaboratively with internal stakeholders.
As a Customer Service Advisor at Barclays Bank PLC, you will have the opportunity to work with a talented team of professionals, develop your skills and expertise, and contribute to the success of our organization. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.
