Customer Service Representative

6 days ago

Sunderland, Sunderland, United Kingdom Barclays Bank PLC Full time
Job Title: Customer Service Advisor

At Barclays Bank PLC, we are seeking a highly skilled Customer Service Advisor to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service while resolving complex customer needs and requests.

Key Responsibilities:
  • Provide customer service through various communication channels, including chat, email, and phone.
  • Execute customer service requirements to resolve more complex, specific customer needs, and give a unique, personalized resolution for each case.
  • Collaborate with teams across the bank to align and integrate customer care processes.
  • Identify areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas.
  • Develop and implement customer care procedures and controls to mitigate risks and maintain efficient operations.
  • Resolve specific customer inquiries and issues related to the bank's products and services, including account balances, transactions, and payments.
  • Develop and execute reports and presentations on customer care performance and communicate findings to internal senior stakeholders.
  • Identify industry trends and developments to implement best practice to improve customer care efficiency and effectiveness.
Requirements:
  • Experience of working in a customer-obsessed role, preferably from a Business to Business perspective.
  • Excellent written and verbal communication skills.
  • Ability to multitask multiple online chat sessions.
  • Ability to use IT systems and associated applications.
  • Ability to take ownership of complaints and complex issues.
What We Offer:

As a Customer Service Advisor at Barclays Bank PLC, you will have the opportunity to work in a dynamic and supportive team environment, with a focus on delivering exceptional customer service. You will also have access to ongoing training and development opportunities to help you grow and succeed in your career.

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are passionate about delivering exceptional customer service and have the skills and experience required for this role, we encourage you to apply.

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