Customer Service Representative
8 hours ago
About the Role:
We are seeking a highly motivated and customer-focused individual to join our Customer Support team at Gentoo. As a Customer Support Assistant, you will be the first point of contact for our customers, providing excellent service and support to resolve their queries and issues.
Key Responsibilities:
- Provide exceptional customer service via phone, email, and other communication channels.
- Assist customers with queries regarding repairs and servicing for their properties, prioritizing their needs and re-scheduling service appointments.
- Update customer account records accurately in relevant systems.
- Undertake other administrative tasks to support the business and outbound service calls to customers with updates on their repairs.
- Liaise with repair managers and planners to resolve customer queries and issues.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for career development and growth.
- Flexible and hybrid working arrangements.
- Access to private healthcare and other employee benefits.
Requirements:
- Experience in delivering excellent customer service.
- A 'can do' professional attitude and a passion for delivering excellent customer service.
- Confidence to work collaboratively with colleagues and other parts of the business.
- Demonstrable ability to use technology to navigate systems and update customer records with great attention to detail.
Closing Date:
Not applicable.
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