Customer Service Representative

8 hours ago


Sunderland, Sunderland, United Kingdom Gentoo Full time

About the Role:

We are seeking a highly motivated and customer-focused individual to join our Customer Support team at Gentoo. As a Customer Support Assistant, you will be the first point of contact for our customers, providing excellent service and support to resolve their queries and issues.

Key Responsibilities:

  • Provide exceptional customer service via phone, email, and other communication channels.
  • Assist customers with queries regarding repairs and servicing for their properties, prioritizing their needs and re-scheduling service appointments.
  • Update customer account records accurately in relevant systems.
  • Undertake other administrative tasks to support the business and outbound service calls to customers with updates on their repairs.
  • Liaise with repair managers and planners to resolve customer queries and issues.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career development and growth.
  • Flexible and hybrid working arrangements.
  • Access to private healthcare and other employee benefits.

Requirements:

  • Experience in delivering excellent customer service.
  • A 'can do' professional attitude and a passion for delivering excellent customer service.
  • Confidence to work collaboratively with colleagues and other parts of the business.
  • Demonstrable ability to use technology to navigate systems and update customer records with great attention to detail.

Closing Date:

Not applicable.



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