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Customer Service Representative

2 months ago


Sunderland, Sunderland, United Kingdom TSB Bank Full time

Job Title: Customer Service Consultant (Money Confidence Expert)

Job Summary:

We are seeking a highly skilled and passionate Customer Service Consultant to join our team at TSB Bank. As a Money Confidence Expert, you will play a crucial role in helping personal and business customers build confidence in using our banking services.

Key Responsibilities:

  • Provide exceptional customer service in person, through video calls, and over the phone.
  • Help customers understand and utilize our online banking and mobile App services.
  • Respond to customer enquiries, address their needs, and proactively educate them about our products and services.
  • Work collaboratively with the team to improve overall customer satisfaction.
  • Develop a comprehensive understanding of our banking services and products to effectively support customers.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Strong problem-solving skills and ability to think critically.
  • Proficiency in using digital tools and technology to support customer interactions.
  • Ability to work collaboratively as part of a team.

What We Offer:

  • A competitive base salary of £23,200.
  • An excellent benefits package, including a 9% cash allowance, variable pay award, company pension, and private healthcare.
  • 25 days of annual leave, plus bank holidays.

About TSB:

TSB is a leading banking institution committed to providing exceptional customer service and support. We are passionate about helping our customers achieve their financial goals and build confidence in using our banking services.