Customer Service Representative
7 days ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Advisor at Barclays Bank UK PLC.
Key Responsibilities- Customer Interaction: Provide exceptional customer service to clients by responding to inquiries, resolving issues, and handling client requests efficiently.
- Communication: Collaborate across multiple digital channels to personalize each interaction with a customer, ensuring a seamless and effective experience.
- Problem-Solving: Analyze and resolve customer queries/issues in a timely and professional manner, using multiple communication channels to provide resolutions.
- Team Collaboration: Support the collaboration of internal stakeholders, including sales, operational, and risk management teams, to meet client needs and expectations.
- Regulatory Compliance: Comply with all regulatory requirements and internal policies related to customer care, ensuring adherence to industry standards.
- Excellent Communication Skills: Possess strong verbal and written communication skills, with the ability to communicate sensitive or difficult information to customers.
- Problem-Solving Skills: Demonstrate strong problem-solving skills, with the ability to analyze and resolve customer queries/issues in a timely and professional manner.
- Teamwork: Possess excellent teamwork skills, with the ability to collaborate with internal stakeholders to meet client needs and expectations.
- Regulatory Knowledge: Have a strong understanding of regulatory requirements and internal policies related to customer care.
As a Barclays Customer Service Advisor, you will have the opportunity to work in a dynamic and supportive team environment, with access to comprehensive training and development programs. You will be empowered to make a real difference in the lives of our customers, while also developing your skills and expertise in a rapidly evolving industry.
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