Customer Service Representative

2 days ago


Sunderland, Sunderland, United Kingdom CastleView Group Full time

CastleView Group is seeking highly motivated and driven individuals to join our team as Customer Service Advisors. As a key member of our service department, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded.

Key Responsibilities:

  • Deliver outstanding customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Meet and exceed performance expectations, achieving high levels of customer satisfaction and accuracy in your work.
  • Operate within regulatory frameworks, ensuring compliance with industry standards and company policies.
  • Develop and maintain strong communication skills, both verbal and written, to effectively interact with customers and colleagues.
  • Utilize basic computer literacy skills to navigate our systems and tools.
  • Maintain a positive and proactive approach to providing excellent customer service, consistently striving for excellence in all interactions.

Working Arrangements:

We offer a competitive hourly rate of £11.44 and flexible working arrangements, including full and part-time roles available between 8 am and 10 pm, 5 days out of 7, including weekends on a rotational basis.

Requirements:

To be successful in this role, you will need to be flexible, have a strong work ethic, and be committed to delivering exceptional customer service.

How to Apply:

Please submit your up-to-date CV for consideration.



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