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Customer Service Representative
2 months ago
Are you passionate about delivering exceptional customer experiences? Do you want to make a real difference in customers' lives?
Our client is seeking customer-centric professionals to join their award-winning multi-channel contact centre. The team has relocated to a state-of-the-art, fully refurbished office at Sunderland Riverside, offering a modern and dynamic work environment.
This is an exciting opportunity to join a forward-thinking organisation powering 8 million customers across 3.9 million homes and businesses in the North East, Yorkshire, and northern Lincolnshire.
We are seeking professionals committed to delivering exceptional service in every interaction. The suitable candidate will embody a "Customer First" mindset, providing quality and professional service while balancing the importance of both process and outcome.
What's in it for you:
- Competitive salary range between £22,011 - £24,268
- Fantastic career prospects
- Great benefits package including full-time hours, 24-hour shift pattern, potential for overtime, enrolment into our Pension Scheme, free onsite car parking, and annual leave of 25 days
- Fully supported and structured training programme
- Reward and recognition scheme
- Employment benefits package including free tickets to local tourist attractions
- Potential of hybrid working arrangements with a mix of home and office working
Join our client in powering communities, supporting the transition to net-zero emissions, and being part of a team that makes a real difference every day.
As a Contact Centre Advisor, you'll be at the heart of operations, providing across multiple channels. You'll handle enquiries, resolve issues, and ensure every customer interaction counts.
Our client is committed to diversity, equity, and inclusion. As a major employer in the region, they play a crucial role in supporting a low-carbon future and encouraging individuals from all backgrounds to reach their full potential.
The company provides fairly paid, skilled jobs with progression opportunities for fulfilling careers in a secure business environment.
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