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Customer Service Advisor- Proactive Team
3 months ago
Customer Service Advisor-Proactive Team
Sunderland
£24,700 per annum + excellent benefits
Rotating between 7am-11pm Monday to Sunday
As a Barclays Customer Service Advisor-Proactive Team, you will be accountable for serving the more complex needs of our customers and clients.
You will be part of our Proactive team in helping our customers through some of life's hardest challenges, and play a key role in linking with charities to ensure full assistance is provided.
Join our team and grow your skills and develop into leadership roles with our multiple opportunities and service centres.
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality, and innovation behind us.
We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.
Working Flexibly
This opportunity is location flexible. We will consider requests for locating the role at an alternative Barclays' key UK office from that advertised.
What will you be doing?:
- Working as a team across multiple channels, personalising each interaction with a customer, and providing backing and outcomes to best suit the customers' needs
- Assisting our customers with the different campaigns that Barclays run, such as costofliving support
- Fulfilling customer requests whilst demonstrating professionalism and empathy to ensure each customer is valued
- Demonstrating knowledge of our processes/policies to ensure that customers are confident in our colleagues, and knowing when to escalate where appropriate
- Educating each customer on a range of products and services as well as the different channels they can utilize to engage with us directly
- Investigating emotive and complex customer and client queries, concerns, and complaints related to an extensive range of products
- Engaging in a fastpaced environment, reviewing relevant information, and making decisions and actions autonomously
- Taking inbound calls at times and listening to customers' specific circumstances while tailoring the relevant solutions to their needs
What we're looking for:
- Solid communication and empathy skills, with the ability to use a range of communication styles to provide a personal approach
- Demonstrated experience in using Microsoft Office to a high standard
- Ability to educate customers on a range of products and services available to them
- A genuine interest in the customer or being customercentric with confidence in making outbound calls
Skills that will help you in the role:
- Ability to work seamlessly as part of a team while taking initiatives
- Experience in Retail Banking is desired, but not essential, as we are looking for people who are passionate about customer service
Where will you be working?
With over 1,700 employees, our Flagship Site, Doxford Park, offers many facilities including a discounted gym, the convenience of an ATM and even a Personal Banker who visits regularly to assist all employees with their banking.
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